Anti-Malware Admin

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Viewing 15 posts - 526 through 540 (of 664 total)
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  • in reply to: XMLRPC block #1207

    Anti-Malware Admin
    Key Master

    So then the file owner must be different from the user that your webserver runs under. Can you change the owner of the file in you control panel?

    in reply to: XMLRPC block #1205

    Anti-Malware Admin
    Key Master

    It just needs to be writeable by your webuser, usually 644 will work, unless the file has a different owner.

    in reply to: Donation how much and how often #1194

    Anti-Malware Admin
    Key Master

    Donations are voluntary on a sliding scale. Right now the default donation at the $29+ level will unlock all the extra features like Automatic Updates and a few Firewall options.

    in reply to: Stuck In Examine Results Screen #1190

    Anti-Malware Admin
    Key Master

    There is not an unselect feature, but if you follow my instruction from my last post then you won’t need to uncheck anything. Just clean as you go, in other words, start the complete scan and click on the Automatic Fix button as soon as there are 100 or so known threats to be fixed. Repeat this as the scan progresses and there will never be too many to fix at one time.

    in reply to: Stuck In Examine Results Screen #1187

    Anti-Malware Admin
    Key Master

    When you click the “…taking too long…” button, what error message do you get?

    It may be too much for your server to handle cleaning 5,000 files in you pass. Does it clean some of them before the error message? You may be able to clean them in batches until there are few enough to handle without causing the error.

    When I am cleaning a site that is as infested as yours is, I employee a technique that I call “Clean as you go”. It works like this: I start a Complete Scan and I watch the results as it progresses. Every time it finds about 100 or so infections I click the “Automatic Fix” button, but I don’t stop the scan, it still keeps going and finding more. This allows the popup results window to deal with the cleaning in smaller batches and by the time you are done scanning your final cleaning should only take a few seconds. Then you should run the Complete scan again to make sure you got them all.

    Let me know how that works for you. If you still get an error message.

    in reply to: Registration not recognized #1186

    Anti-Malware Admin
    Key Master

    If you can see your registration when you are logged into gotmls.net but the domain name does not exactly match your site URL then you can just un-register your site, then go back to your wp-admin and re-register using the pre-filled registration form on the right-hand side of the Anti-Malware Settings page.

    in reply to: After first scan, website now has 502 bad gateway #1183

    Anti-Malware Admin
    Key Master

    It is certainly possible that a bad infection could cause intermittent errors and server slowness, but I would if your host has any error_log files that might shed some light on the cause of the errors.

    Be careful about mentioning malware infections to your host though, sometimes they will just suspend your account and not help you at all.

    in reply to: After first scan, website now has 502 bad gateway #1181

    Anti-Malware Admin
    Key Master

    Do you still get this error? Sometimes the “502 bad gateway” is just something your host throws up when the server is having trouble. If you didn’t run the fix then it those files would not have been changed, so there would not be anything in the quarantine. If you want to send me access to your site then you can email me directly: eli AT gotmls DOT net

    if you are still getting the “502 bad gateway” error then I would need your FTP login to look at these files.

    in reply to: Update from .24 to.27 or .28 givs auth error #1176

    Anti-Malware Admin
    Key Master

    It must be something specific to your site/server because I have not seen this problem before and I cannot recreate it on any of my test sites.

    I would like to figure out what is causing this on your site, even if it’s just a conflict caused by another plugin. Would you be willing to give me access to your WP Admin so that I can troubleshoot it on your site?

    in reply to: Maleware Pop Up on my site #1174

    Anti-Malware Admin
    Key Master

    If you want to email me directly with your WP Admin login then I will take a look at it. If this is a new threat then I can add it to my definition updates so that it can be found and automatically removed.

    in reply to: Error message #1173

    Anti-Malware Admin
    Key Master

    Both those error numbers refer to a NO_HTTP_REFERER error.

    I guess the Protect WP Admin plugin is hiding your HTTP_REFERER when redirecting your login attempts.

    in reply to: registered and donated #1166

    Anti-Malware Admin
    Key Master

    The key you registered is for your domain with “www.” in front of it but somehow you manually registered your key to the domain without any Ws so it didn’t match. I have added the “www.” to the beginning of the domain that you registered so you can get the definition updates now.

    You should always use the pre-filled registration form on the right-hand side of the Anti-Malware Settings page.

    in reply to: registered and donated #1165

    Anti-Malware Admin
    Key Master

    I see a key registered in your name, but you haven’t really given me anything to go on. Can you email me directly with a screenshot of the error or your WP Admin login so that I can tell what the problem is?

    in reply to: Brute Froce Whitelist #1163

    Anti-Malware Admin
    Key Master

    You shouldn’t need to whitelist anyone as it should only block brute force attack but you can add more IPs to the array on the first line of you wp-config.php file.

    That first line should start like this:
    < ?php if (!in_array($_SERVER["REMOTE_ADDR"], array("1.2.3.9", "1.1.1.6"))

    in reply to: Site went down after fix #1161

    Anti-Malware Admin
    Key Master

    I uploaded this helpful PHP script to github so that it would be easy for you and others to download. I used this script to restore the corrupt core files on your site.

    Here is the link:

    https://github.com/gotmls/WordPress-Core-Files-Integrity-Checker/blob/master/GOTMLS_Restore_WP_Core.php

    Just place this PHP file on your site then path directly to it in your browser and it will check your core files and let you restore any files that have been altered (even if your WP site is broken).

Viewing 15 posts - 526 through 540 (of 664 total)