Here are the recommended channels for receiving support:
- First Read the FAQs - These Frequently Asked Question may have answers that address your issue.
- Forum Topics - There may already be a topic that relates to your problem, if not, you can create one.
- WordPress Forum - If you prefer to use the forum on wordpress.org to get support.
Hello ELI,
https://prnt.sc/Wu-FRHJ44WAy
Just installed the plugin and found this issue pointed in the attached screenshot url kindly check this screenshot and i want to know why it is showing "Brute-force Protection Not Installed" is there any specific issue or this comes from my server end? if yes, then please tell me how do i fix that
The error says that your server could not start a session. My Brute-Force protection uses persistent browser sessions to stop bots from dry posting multiple login attempts. There could be many reason why your server cannot start a persistent session but the two most common reason are either a permission issue in the temp directory where session files are stored or a disk/partition quota that or space limitation that is preventing new session files from being saved. You will probably need to ask your hosting provider for help troubleshooting the session issue.
Hello Eli,
Great product! question can i get a invoice?
Let me know please.
You can view the Invoice for any donations you have made on the Members page after you login to my site: https://gotmls.net/members/
thank you!
Hello, does anyone know why, when I try to update the definitions, I get this message on a new page: 'Bad Request. Your browser sent a request that this server could not understand.'? Thanks 🙂
The "Bad Request" response that you are getting is most likely from some other security software on your server. When you are posting the form with the definition updates there is something that is intercepting that request and blocking it for some reason. You could try disabling any other security plugin that you might have installed on your site or check with your hosting provider to see if they can review the logs and determine what exactly is blocking this request.
Hello, thank you for your answer. I tried disabling Wordfence, but it didn't make any difference. I also don't have access to the hosting provider, as the IT department manages those credentials.
When I download your application, are the definitions automatically up to date, or do I need to click "Download Definitions" to ensure they are updated?
thanks!
You will need the latest definition updates to be installed for my plugin be effective. If you cannot download them manually because of whatever security is blocking your browser POST then I'm sure you can get the current definitions installed with the Automatic Update feature that is unlocked with a premium donation. You should not have to do this normally but I am not sure what is blocking your browser, so if you are not completely happy with the plugin after the update I will refund your donation (and you can even keep the updated definitions).
am i required to pay the $29 on each site?
i am addres one that looks like it may have helps and switching to another one
its asking another $29 i got impression it was multiple sites
If you register all your sites under the same account then you only need to donate once for any site on that account and the rest will also see your donation. You can try transferring your registrations to the account with the donation already on it, or you can click on the registration key and modify the email address on that pre-filled form to re-register that site under the email account with the other paid registration.
Email me directly with the account information and the unpaid keys if you need more help figuring out where those missing registrations went.
I went to install the plugin in a new site I built and the plugin no longer can be found in the repository. Why was it removed?
Thanks for letting me know about this. It was not removed but I asked the WordPress Plugin Repository support team and they said that this was a wide-spread issue with their search feature that was affecting many plugins. They say it is fixed now so please let me know if you are still having trouble finding my plugin so that I can report back to them. Here is the link they provided on the progress of this issue:
https://meta.trac.wordpress.org/ticket/8182
Hi, where can I see all sites I installed this plugin?
If you registered all your sites under the same email address then you can login here and view all your registration on https://gotmls.net/members/
Hello Eli, Thank you for your wonderful work, I just subscribed (donate), can you confirm "Members Page", as my page shows a red blank page with Members text at top, but nothing below.
Thanks, I was working on the Members page and it was giving intermittent errors, but I am done now and the page is working again. Please let me know if you have any further trouble.
Thank you so much.
I donated 29.00 but on my website it shows " did not donate"
There was a momentary glitch in the IPN system that is supposed to record your donation and my database was not updated. I have fixed this manually and you should see your donation reflected accurately on your end now too. Please let me know if you have any further issues that I can help with.
Hi, is this support private or public?
The support forum on this site is public but you must be logged in to create a post or reply to a topic.
If you need account support or have a private question you can email me directly.