Support

Here are the recommended channels for receiving support:

  • First Read the FAQs - These Frequently Asked Question may have answers that address your issue.
  • Forum Topics - There may already be a topic that relates to your problem, if not, you can create one.
  • WordPress Forum - If you prefer to use the forum on wordpress.org to get support.

372 Comments on "Support"

  • On March 28, 2021 at 10:15 pm, David Crane said:

    Hi Eli,

    longtime since we last chatted. I am getting the following error:
    Invalid or expired Nonce Token! (0161b6df4fcd5827b89547020f7c2ff4 !found)Refresh and try again?

    any advice would be appreciated.

    David

    Reply
    • On March 30, 2021 at 3:18 am, Anti-Malware Admin said:

      Thanks for asking about this issue. Usually this is caused by leaving your browser open on the Scan Setting page for a long time before starting the scan (and by then the token really has expires). Just refresh the page and try to start the scan again and it should work fine.

      If you are still getting this message after a hard refresh then there may be something wrong with your site. Either there is some plugin or caching software that is caching your wp-admin pages (never a good idea) or maybe your DB is broken and my plugin is not able to save new records to the wp_options table. Test those two possibilities and let me know if you still have any more problems with that error.

      Reply
  • On March 23, 2021 at 9:33 am, paul mangiagalli said:

    Hi, I have several websites that have the WP-VCD malware.

    I have used your plugin and it deletes infected files. but then a day or so later its back?

    Any ideas please?

    Reply
    • On March 26, 2021 at 3:30 am, Anti-Malware Admin said:

      There must still be a vulnerability on your server that is letting this hacker replace those malicious files on your site just as they did the first time. If your site is clean but the vulnerability is on the server side then you may need to move your site to a more secure hosting environment. You could also ask your hosting provider what they can do to stop these repeated infections but many time the hosting support is not that helpful in these types of situations.

      Reply
  • On January 4, 2021 at 7:23 pm, Mahmoud Farouqi said:

    Hello Eli,

    I had 4 registrations using your plugin, donated 4 times and I wanted to reinstall the plugin on my website after I moved it to a new server. I clicked unregister thinking that will allow me to do that … but it deleted the key all together. Can you please help. I cannot figure out how to register my new installation.

    Mahmoud

    Reply
    • On January 5, 2021 at 11:56 am, Anti-Malware Admin said:

      Just click “Get FREE Key” and register that new key under the same email address and it will show your donation. Be sure to refresh you wp-admin if it doesn’t show up right after you re-register, and you might need to clear your cache if you browser does not show any changes on your Anti-Malware Setting page.

      Reply
  • On December 3, 2020 at 12:02 am, Andre Filipe Santos said:

    If i donate and upgrade my account, i will be able to use in multiple websites or just in one website?

    Reply
    • On December 3, 2020 at 2:12 pm, Anti-Malware Admin said:

      One donation will unlock the current premium features on all sites that are registered under the same email account ;-)

      Reply

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