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Support

500 Comments on "Support"

• 
  On June 1, 2026 at 5:30 am, Team Tyrol said:

  Hello, does anyone know why, when I try to update the definitions, I get this message on a new page: 'Bad Request. Your browser sent a request that this server could not understand.'? Thanks 🙂

  Reply
  • 
    On June 1, 2026 at 7:07 am, Anti-Malware Admin said:

    The "Bad Request" response that you are getting is most likely from some other security software on your server. When you are posting the form with the definition updates there is something that is intercepting that request and blocking it for some reason. You could try disabling any other security plugin that you might have installed on your site or check with your hosting provider to see if they can review the logs and determine what exactly is blocking this request.

    Reply
• 
  On May 20, 2026 at 3:36 am, Joe Dunning said:

  am i required to pay the $29 on each site?
  i am addres one that looks like it may have helps and switching to another one
  its asking another $29 i got impression it was multiple sites

  Reply
  • 
    On May 21, 2026 at 8:16 am, Anti-Malware Admin said:

    If you register all your sites under the same account then you only need to donate once for any site on that account and the rest will also see your donation. You can try transferring your registrations to the account with the donation already on it, or you can click on the registration key and modify the email address on that pre-filled form to re-register that site under the email account with the other paid registration.

    Email me directly with the account information and the unpaid keys if you need more help figuring out where those missing registrations went.

    Reply
• 
  On February 26, 2026 at 11:53 am, Fred McMurray said:

  I went to install the plugin in a new site I built and the plugin no longer can be found in the repository. Why was it removed?

  Reply
  • 
    On February 27, 2026 at 8:00 am, Anti-Malware Admin said:

    Thanks for letting me know about this. It was not removed but I asked the WordPress Plugin Repository support team and they said that this was a wide-spread issue with their search feature that was affecting many plugins. They say it is fixed now so please let me know if you are still having trouble finding my plugin so that I can report back to them. Here is the link they provided on the progress of this issue:

    https://meta.trac.wordpress.org/ticket/8182

    Reply
• 
  On December 31, 2025 at 10:44 pm, Hello World said:

  Hi, where can I see all sites I installed this plugin?

  Reply
  • 
    On January 1, 2026 at 4:55 am, Anti-Malware Admin said:

    If you registered all your sites under the same email address then you can login here and view all your registration on https://gotmls.net/members/

    Reply
    • 
      On January 2, 2026 at 3:52 am, Mourad Al Damarawy said:

      Hello Eli, Thank you for your wonderful work, I just subscribed (donate), can you confirm "Members Page", as my page shows a red blank page with Members text at top, but nothing below.

      Reply
      • 
        On January 2, 2026 at 3:06 pm, Anti-Malware Admin said:

        Thanks, I was working on the Members page and it was giving intermittent errors, but I am done now and the page is working again. Please let me know if you have any further trouble.

        Reply
    • 
      On January 8, 2026 at 4:57 pm, Hello World said:

      Thank you so much.

      Reply
• 
  On December 28, 2025 at 2:29 pm, Star said:

  I donated 29.00 but on my website it shows " did not donate"

  Reply
  • 
    On December 29, 2025 at 4:53 am, Anti-Malware Admin said:

    There was a momentary glitch in the IPN system that is supposed to record your donation and my database was not updated. I have fixed this manually and you should see your donation reflected accurately on your end now too. Please let me know if you have any further issues that I can help with.

    Reply
• 
  On September 29, 2025 at 4:29 pm, Hello World said:

  Hi, is this support private or public?

  Reply
  • 
    On September 30, 2025 at 4:54 am, Anti-Malware Admin said:

    The support forum on this site is public but you must be logged in to create a post or reply to a topic.

    If you need account support or have a private question you can email me directly.

    Reply