Support

Here are the recommended channels for receiving support:

  • First Read the FAQs - These Frequently Asked Question may have answers that address your issue.
  • Forum Topics - There may already be a topic that relates to your problem, if not, you can create one.
  • WordPress Forum - If you prefer to use the forum on wordpress.org to get support.

386 Comments on "Support"

  • On October 9, 2021 at 7:36 am, P deJ said:

    Your donate link is dead?
    https://gotmls.net/donate/

    Reply
    • On October 11, 2021 at 8:18 am, Anti-Malware Admin said:

      That page works fine for me and I can find nothing wrong there. You do need to enter your key or login to see the donation options on that page though. If you cannot get it to work then please send me a screenshot so that I can see what you are having trouble with.

      Reply
  • On September 26, 2021 at 1:18 pm, Scott Krecklow said:

    I just donated and wanted to change the user name (personal email) to reflect in plugin on my site, Do I need to remove and reinstall with my donated user name? I do note see a way to change user names.

    Thanks for 5 great years of keeping my sites healthy.

    Reply
    • On October 11, 2021 at 8:05 am, Anti-Malware Admin said:

      The best way to fix this is to login to your wp-admin and click on the key in the top-right of the Anti-Malware Settings page to open the pre-filled registration form. Then make sure to submit the right email on that form and it will re-register the key for that site under your correct email. Then any other sites registered under that email address will also reflect your donation.

      Reply
  • On August 21, 2021 at 4:03 am, Neil Smith said:

    Just moved web site to new host. How do I transfer registration?

    Reply
    • On August 21, 2021 at 10:36 am, Anti-Malware Admin said:

      Just register your new key to the same email address and your registration will be on the same account.

      Reply
  • On August 6, 2021 at 2:31 am, kimberley morton said:

    hi, scan details disappears if i click auto fix or refresh page eg.. i have to scan again to get the infected files again and takes long time. and auto fix seem not to work even when click button taking to long time. any ideas?

    Reply
    • On August 6, 2021 at 6:03 am, Anti-Malware Admin said:

      If you refresh the scan results page then the scan will start all over so don’t do that until you’re done or want to rerun the scan. The automatic fix should popup a new window without leaving the scan results and if it’s taking too long then there is a button you can push to see if there are any error messages that might explain why it’s not finishing as expected. If the complete scan is taking a veryl ong time anyway then there might be something wrong on your server that is slowing everything down. You can check the error_log files on your server to see if there is any indication as to what might be causing that problem. If you can email me some screenshots of the scan results and the auto-fix and any error messages you might find then I can help you more.

      Reply
      • On August 6, 2021 at 7:47 am, kimberley morton said:

        the error message is just number: 1

        Reply
        • On August 6, 2021 at 8:19 am, kimberley morton said:

          here is a screenshoot https://ibb.co/7ktc0rG

          Reply
          • On August 9, 2021 at 10:45 am, Anti-Malware Admin said:

            That number 1 is not coming from my plugin. It looks like there is some other plugin that is intercepting the call to admin-ajax.php or maybe there is some other script that is injecting an additional action into the HTML output of my Auto-Fix form so that the auto-fix action is being hijacked and diverted to another action hook.

            You can try deactivating other security plugins or any other plugin that might be interfering to see if the auto-fix works without interference, or you could use the element inspector in your browser to look for additional hidden fields with the name “action” in the auto-fix form that might have been added.

  • On June 15, 2021 at 2:00 am, yigal Perez said:

    Hi,
    Keep getting this message:
    ‘Your Installation Key is not registered!’

    Also console errors:
    Uncaught ReferenceError: WebFont is not defined
    at admin.php?page=GOTMLS-settings:939

    and
    Refused to display ‘https://gotmls.net/’ in a frame because it set ‘X-Frame-Options’ to ‘sameorigin’.

    Reply
    • On June 18, 2021 at 12:19 pm, Anti-Malware Admin said:

      I just release a new version of the plugin that does not use an iframe for the registration form, so if you update the plugin then you should be able to register.

      that other error about the WebFont has nothing to do with my plugin (I don’t use any WebFonts in my code) so that must be caused by some other plugin that is trying to use a WebFont in your wp-admin.

      Reply
  • On March 28, 2021 at 10:15 pm, David Crane said:

    Hi Eli,

    longtime since we last chatted. I am getting the following error:
    Invalid or expired Nonce Token! (0161b6df4fcd5827b89547020f7c2ff4 !found)Refresh and try again?

    any advice would be appreciated.

    David

    Reply
    • On March 30, 2021 at 3:18 am, Anti-Malware Admin said:

      Thanks for asking about this issue. Usually this is caused by leaving your browser open on the Scan Setting page for a long time before starting the scan (and by then the token really has expires). Just refresh the page and try to start the scan again and it should work fine.

      If you are still getting this message after a hard refresh then there may be something wrong with your site. Either there is some plugin or caching software that is caching your wp-admin pages (never a good idea) or maybe your DB is broken and my plugin is not able to save new records to the wp_options table. Test those two possibilities and let me know if you still have any more problems with that error.

      Reply
  • On March 23, 2021 at 9:33 am, paul mangiagalli said:

    Hi, I have several websites that have the WP-VCD malware.

    I have used your plugin and it deletes infected files. but then a day or so later its back?

    Any ideas please?

    Reply
    • On March 26, 2021 at 3:30 am, Anti-Malware Admin said:

      There must still be a vulnerability on your server that is letting this hacker replace those malicious files on your site just as they did the first time. If your site is clean but the vulnerability is on the server side then you may need to move your site to a more secure hosting environment. You could also ask your hosting provider what they can do to stop these repeated infections but many time the hosting support is not that helpful in these types of situations.

      Reply
  • On January 4, 2021 at 7:23 pm, Mahmoud Farouqi said:

    Hello Eli,

    I had 4 registrations using your plugin, donated 4 times and I wanted to reinstall the plugin on my website after I moved it to a new server. I clicked unregister thinking that will allow me to do that … but it deleted the key all together. Can you please help. I cannot figure out how to register my new installation.

    Mahmoud

    Reply
    • On January 5, 2021 at 11:56 am, Anti-Malware Admin said:

      Just click “Get FREE Key” and register that new key under the same email address and it will show your donation. Be sure to refresh you wp-admin if it doesn’t show up right after you re-register, and you might need to clear your cache if you browser does not show any changes on your Anti-Malware Setting page.

      Reply
  • On December 3, 2020 at 12:02 am, Andre Filipe Santos said:

    If i donate and upgrade my account, i will be able to use in multiple websites or just in one website?

    Reply
    • On December 3, 2020 at 2:12 pm, Anti-Malware Admin said:

      One donation will unlock the current premium features on all sites that are registered under the same email account ;-)

      Reply

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