Anti-Malware Admin

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Viewing 15 posts - 1 through 15 (of 558 total)
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  • Anti-Malware Admin
    Key Master

    I don’t speak spanish well but I will try to help you find the answers you are looking for.

    My plugin does not block specific IP addresses. The various firewall feature only block malicious activity on a case-by-case basis.

    What server or service is being blocked and what makes you think it is my plugin that is blocking it?


    No hablo bien español, pero intentaré ayudarte a encontrar las respuestas que estás buscando.

    Mi complemento no bloquea direcciones IP específicas. Las diversas funciones del firewall solo bloquean la actividad maliciosa caso por caso.

    ¿Qué servidor o servicio está bloqueado y qué te hace pensar que es mi complemento el que lo está bloqueando?

    in reply to: cURL and REST api errors #53923

    Anti-Malware Admin
    Key Master

    I have released a new plugin update which should resolve this issue for you. Please download the new plugin version 4.20.92 and let me know if you are still having any issue with this.

    in reply to: Data Base Auto Update not working! #53868

    Anti-Malware Admin
    Key Master

    It might be cache that is showing you that updates need to be downloaded. if you see that again try just refreshing the page to see if the it shows that the new updates were actually installed.

    If it is still not showing that the updates are current then send me a screenshot of that page with your key visible so that I can see what else might be going wrong.

    in reply to: Unable to read Apache Version, this patch may not work! #53866

    Anti-Malware Admin
    Key Master

    Do you know what version of Apache is running on your server?

    What does it say on the right-hand side of the Anti-Malware Settings page in your wp-admin between the PHP version and the WordPress version?

    in reply to: Scanning Process Not Continue #50512

    Anti-Malware Admin
    Key Master

    Thanks for posting this screenshot so that I can see where is getting stuck. It appears that the scan process is either running out of memory or else hitting some sort of initial process limit during the preparation phase, before the the scan jobs can even get started. You could check the error_log files on your server to see which might be the case. You should be able to increase the offending limits in your php.ini file on the server but you would need to consult with your hosting provider if you need help with that.

    As a temporary workaround you might be able to omit the thumbnails directory (featured in your screenshot) from the scan in order to continue on, and this might cause the scan to run more efficiently as is likely that there are many thousands of images in that thumbnails directory that do not need to be scanned anyway. Try adding the word thumbnails to the list of directories to be skipped and see what happens.

    in reply to: ERROR07210907 #49829

    Anti-Malware Admin
    Key Master

    Sorry for the late reply, I didn’t get the notification that you had posted a new topic.

    That error means that your site is already registered. If you don’t see that your site is registered in your wp-admin and it is asking you to register again then you probably have something on your end that is caching that response. Try clearing your cache and refreshing your browser and if that doesn’t do it then check that there are no caching plugins enabled that might be caching the registration checking script on your wp-admin page.

    in reply to: Cannot make the scan tool work #49827

    Anti-Malware Admin
    Key Master

    As I had stated when I replied to your email about this, you only need to request that they whitelist your own IP address as you will be the one initiating the scans using my plugin on your site. So there will be no outside IP addresses but your own that will need access to the site in order for you to run the Complete Scan using my plugin.

    in reply to: Will not let me register #49205

    Anti-Malware Admin
    Key Master

    Just wanted to let you know that this issue was fixed with my June plugin release. If you or anyone else has any similar issues then please make sure that you are using the latest version of my plugin then clear your cache, refresh, and try again. Please let me know if you need any more help

    in reply to: Your plugin broke my website's backend #47626

    Anti-Malware Admin
    Key Master

    Thank you for contacting me for support on this issue. I am very sorry to hear about the trouble you are having with your site. I see how it could have been my plugin that broke your site but I understand how very disappointed you must be and I am more than happy to help you figure it out and fix whatever is wrong. I see that your site appears to be loading fine now and you may have already removed my plugin but could you please tell me exactly what sequence of events caused this crash, what errors you were getting afterwards, and what steps you have already taken to correct the problem?

    I sent you an email to help you with this issue but you didn’t reply. Please follow up here if you do not want to email me directly for support…

    If there is anything else left unresolved I am standing by to help, and if you don’t want my help then I can understand that but please understand that you are the only person to report this issue and if there is any chance that it was caused by my plugin then I need to know what irregularities might have triggered this unusual circumstance so that I can ensure that it does not happen to anyone else.

    Thanks for any information you can provide as your feedback is greatly appreciated.

    in reply to: Premium Features Question #53924

    Anti-Malware Admin
    Key Master

    For now the actual Scanning process requires and active browser window to remain open for the scan to progress. I have been working on an automated scan feature that could be schedule like a cron job just that requires re-designing the whole scan engine and that is taking longer that I would have hoped. I will let you know when this new scheduled scan feature is ready for testing.

    in reply to: Can I get back to a scan after the page closes? #40721

    Anti-Malware Admin
    Key Master

    First, let me clarify that when it the scan started 8 hours ago and has not finished it does not mean that the scan is still running, only that it never finished the scan.

    The scan can only run from an active browser window so if that windows was closed then the results of that incomplete scan were lost and you will need to start the Complete Scan over again.

    If this problem came about because the scan was taking a long time then maybe you could send me a screenshot after the scan has been running for a little while and I can try and guess what might be causing that. Normally the scan should only take around 30 minutes to an hours, even on a very large site.

    in reply to: GOTOMLS file detected as malware after update #38915

    Anti-Malware Admin
    Key Master

    Yeah, sorry, that is a false positive that I just fixed this morning. Please download the latest definition updates and this file will not be falsely detected again. Let me know if you need any more help.

    in reply to: Malware not being found #36055

    Anti-Malware Admin
    Key Master

    I have added this new threat to me definition updates.

    Please download the latest definition update and let me know if you find anything else I should look at.

    in reply to: Missing Donation & Invoice #34391

    Anti-Malware Admin
    Key Master

    Normally the donation automatically unlocks the premium features in the plugin for the key that you have already registered. In your case it looks like you registered some of your sites under your Owen email address and some under Office email address. You can re-register them all under the same address or else just transfer all the registration from one account to the other email account.

    You can email me directly, my email can be found on the right side links on the Anti-Malware Settings page in your wp-admin (or you can just reply to the notification of my response here, or the registration confirmation email that you got when you registered your site).

    in reply to: All my sites are down #34207

    Anti-Malware Admin
    Key Master

    A firewall like mine can stop many of the most common attacks from adversely affecting your site, but no firewall can stop your site from getting hacked, there are just too many ways for hackers to get into your server that a firewall cannot control. If you are using any firewalls and all you site got hacked then it sounds like it was either a root level attack on your server or else your account or control panel on the server was hacked. You need to talk to your hosting provider to secure the server and your account.

    If you need my help with anything here then you should contact me directly via email (do not share any personal info on this public forum):

    eli AT gotmls DOT net

Viewing 15 posts - 1 through 15 (of 558 total)