Only 400-500 files Cleaned Each Pass?

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This topic contains 1 reply, has 2 voices, and was last updated by  Anti-Malware Admin 8 years, 6 months ago.

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  • #1274

    Sam Gridley

    Love your software, what a huge time saver!

    I donated then updated the definitions and ran a full scan.  It came up with 2881 infections.  But when I clicked to automatically fix selected files, it only cleaned about 400 files and said to re-run it to fix more.

    I keep running it and each time it only fixes 400-500 files.  Is there a way to let it fix all 2881 files?




    Anti-Malware Admin
    Key Master

    Your server either does not allocate enough memory to PHP to clean all 2,881 files at one time or the process is timing out before it finishes. Either way you just need to click the auto-fix button 6 times (one more time after each failure) for it to finish fixing all the infected files.

    It would also be a good idea to run the Complete Scan again after you are done, just to make sure it got them all and they are not coming back.

    For future reference, you can try the “fix as you go” method when running large scans like this one. Just click the fix button each time the scan finds a few hundred infections and the scan will keep going but it will also clean the malicious threats that it has already found, so that by the time you are done scanning you can also be nearly done cleaning. That way it won’t get hung up trying to clean thousands of infected files at once.

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