Anti-Malware Admin

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  • April 1, 2015 at 7:13 am in reply to: Website gets forwarded to unknown site #1110

    Anti-Malware Admin
    Key Master

    Meenakshi,
    Your Threat looks like it might be a new one. I don’t know if it is listed in the “Postential Threats” or not but my plugin can only remove it for you if it is a “Known Threat”. If you can send me your WP Admin login I can confirm where this threat is and add it to my Definition Updates so that it can be automatically removed.

    Please send login details directly to me: eli At gotmls DOT net

    Aloha, Eli

    March 23, 2015 at 8:04 am in reply to: Website get redirect to strange link – the plugin wasn't able to fix it #1105

    Anti-Malware Admin
    Key Master

    Make sure you have downloaded the latest definition updates and if it still does not find this mobile redirect then you can send me your WP Admin login and I will look for it myself. Then I can add it to my definition updates and it can be automatically removed.

    March 23, 2015 at 7:59 am in reply to: Problems Brute-force enable Protection #1104

    Anti-Malware Admin
    Key Master

    This is because your web server does not have permission to write to your wp-config.php file, which is where my plugin installs the patch.

    If you want to install this patch then you should make sure that the wp-config.php file is writable by the apache user.

    March 20, 2015 at 10:32 am in reply to: FAILED FIX #1100

    Anti-Malware Admin
    Key Master

    make sure there is also a writable quarantine folder in the uploads directory. If that doesn’t help then maybe you would be willing to email me directly with your WP Admin login so that I can take a look at it myself.

    March 13, 2015 at 12:22 pm in reply to: Can i submit a infected file ? #1096

    Anti-Malware Admin
    Key Master

    Thanks. I added that eval variant to my Known Threat.

    March 13, 2015 at 9:42 am in reply to: Can i submit a infected file ? #1093

    Anti-Malware Admin
    Key Master

    Yes, please send me this file and I will add it to my Definition Updates ASAP.

    March 9, 2015 at 12:02 pm in reply to: My website got Hacked #1090

    Anti-Malware Admin
    Key Master

    It is also possible that the quarantine directory is not writable, in which case it would not be able to make a backup of these infected files before cleaning them. That would prevent it from continuing, as a backup is an essential step before make any file-system changes.

    If you still can get it to clean those files and you would be willing to send me your WP admin login then I would be willing to take a look at it personally.

    March 9, 2015 at 7:04 am in reply to: My website got Hacked #1087

    Anti-Malware Admin
    Key Master

    This sounds like a permission problem. Maybe those infected files are not writable. You can try to check and change the permission of those files with an FTP client like Filezilla.

    Let me know if you need more help.

    March 3, 2015 at 8:32 am in reply to: No response from server! #1085

    Anti-Malware Admin
    Key Master

    The swirling icon by the brute-force protection indicates that your server is being checked for session compatibility. if it takes a whole minute and return the “No response from server!” then there is something preventing the session test for confirming session compatibility. I can’t say for certain what the problem with your server is without seeing it but if this test fails then my brute-force protection may not work on your server until the underlying issue is resolved.

    If you want me to take a look at it you can email me directly with your WP Admin login and I’ll see if I can tell you why it won’t work on your server.

    February 28, 2015 at 10:48 pm in reply to: problem found in LayerSlider #1082

    Anti-Malware Admin
    Key Master

    Thanks for sending me your login info.

    I can see the files that you cleaned with my plugin in the quarantine. They don’t look like they have any strange characters at the beginning but when I copy the contents and submit it to a string parser I wrote then an invisible character gets decoded at the beginning of the file. This is a bit fishy but it’s not malicious. I downloaded the source for the LayerSlider plugin and it looks like this html file is part of the original install so I have removed it from the definitions. If you download the lasted definition update then this file will no longer be detected as a Known Threat. You can also restore those files from the Anti-Malware Quarantine if you want to, although I don’t think they are really necessary.

    Thanks for helping me resolve this issue. Please let me know if you have any more questions.

    February 28, 2015 at 8:43 am in reply to: problem found in LayerSlider #1079

    Anti-Malware Admin
    Key Master

    Would you be willing to send me your WP admin login so that I can figure out why it caught that file? I would really like to get to the bottom of this, for you, and also for myself. I need to know that it was not wrong for my plugin to remove the contents of that file, and if it was wrong I really need to fix it.

    February 27, 2015 at 9:51 pm in reply to: problem found in LayerSlider #1077

    Anti-Malware Admin
    Key Master

    The only code that would match this content that I was actually just working on recently also has tree Hex characters at the start of the file. If you file really starts with “

    Please check to make sure that there are not still definition updates available to be downloaded. If you are on Definitions version F2RBl and your HTML file does not have three funny looking characters at the beginning of the file and my plugin is still flagging this file as a threat then please let me know. I would like to look into this and get to the bottom of it.

    February 23, 2015 at 11:07 am in reply to: The Button to activations Brute-force Protection does not appear. #1075

    Anti-Malware Admin
    Key Master

    This error you are getting indicates that there is something about your server that may make the patch ineffective or unstable. That is why you do not get the option of enabling this protection. If you want to email me your WP Admin login then I will check it out and let you know why it’s not compatible and what you would need to change to make it compatible.

    February 6, 2015 at 8:20 pm in reply to: The Button to activations Brute-force Protection does not appear. #1073

    Anti-Malware Admin
    Key Master

    I released an update to that should fix that issue unless your server really cannot support a valid session. In that case you should at least get an error message after running that compatibility check for about 60 seconds.

    Please update my plugin to version 4.14.59 and see if that solves the issue for you.

    February 6, 2015 at 11:52 am in reply to: Possibly Hacked? #1071

    Anti-Malware Admin
    Key Master

    Sorry for the trouble this has caused you. There was a bug in version 4.14.56 that has been fixed in the newest release of my plugin.

    Please download the newest version 4.14.58 and to fix this issue.

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