Stuck In Examine Results Screen

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This topic contains 4 replies, has 2 voices, and was last updated by  Brad Travers 8 years, 10 months ago.

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    Brad Travers


    I had a major spam attack and your plugin found just over 5,000 files needing removed.

    When I hit AutoFix All Errors or whatever…the Examine Results lightbox pops up and I can’t get past that screen.

    The little thing just spins and spins….and when I click If This Is Taking Too Long I get an error message.

    Your help getting my found threats removed would be appreciated!




    Anti-Malware Admin
    Key Master

    When you click the “…taking too long…” button, what error message do you get?

    It may be too much for your server to handle cleaning 5,000 files in you pass. Does it clean some of them before the error message? You may be able to clean them in batches until there are few enough to handle without causing the error.

    When I am cleaning a site that is as infested as yours is, I employee a technique that I call “Clean as you go”. It works like this: I start a Complete Scan and I watch the results as it progresses. Every time it finds about 100 or so infections I click the “Automatic Fix” button, but I don’t stop the scan, it still keeps going and finding more. This allows the popup results window to deal with the cleaning in smaller batches and by the time you are done scanning your final cleaning should only take a few seconds. Then you should run the Complete scan again to make sure you got them all.

    Let me know how that works for you. If you still get an error message.


    Brad Travers

    Ok I was wondering if the sheer amount of files was the issue…so I will try a few at a time.

    Question…is there an ‘unselect all’ option? If not I have to ‘uncheck’ over 5,000 files manually just so I can run the check!


    Anti-Malware Admin
    Key Master

    There is not an unselect feature, but if you follow my instruction from my last post then you won’t need to uncheck anything. Just clean as you go, in other words, start the complete scan and click on the Automatic Fix button as soon as there are 100 or so known threats to be fixed. Repeat this as the scan progresses and there will never be too many to fix at one time.


    Brad Travers

    Ok no worries…was just hoping to avoid running the scan again since all the files are already identified and listed.

    I’ll just run it again…

    Thanks for you help!

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