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Does it display the other buttons in the Updates & Registration section, like “Check for Definition Updates Now!” or “Download new Definitions!”?
Can you send me a screenshot?
September 6, 2015 at 6:46 am in reply to: how do i report a problem that the scanners not picking up #1235Please email any new threats directly to me: eli AT gotmls DOT net
Awesome! Thank you for sharing your solution.
I’m not sure what the owner setting are or what they are supposed to be on your server but it doesn’t sound like messing with that is a good idea. From your description it sounds like you changing the .htaccess files in my plugin, this would not help anyway, I was referring to the main .htaccess file in the root of your site, but please don’t make any changes to that file unless you know how to change it back.
I will need more specific info about the permissions on your server and the directory structure of your site to help you further. It would make it easier for me if I had direct access to your site. Please contact me directly to get more help: eli AT gotmls DOT net
Don’t post any sensitive data on the forum.
Please email the file directly to this address: eli AT gotmls DOT net
I see that these are HTML files, so I am assuming that there is not any malicious PHP code in them. I realize that these pages probably contain content that is not supposed to be on your site. If you can send me these files in an email then I will take a look at them and see if they can be added to my definition updates.
what was the owner before and what did you change it to? Is it the same as the owner on the other files in your WordPress site? Are you able to use the built-in plugin and theme editor within WordPress, or does that also not work?
So then the file owner must be different from the user that your webserver runs under. Can you change the owner of the file in you control panel?
It just needs to be writeable by your webuser, usually 644 will work, unless the file has a different owner.
Donations are voluntary on a sliding scale. Right now the default donation at the $29+ level will unlock all the extra features like Automatic Updates and a few Firewall options.
There is not an unselect feature, but if you follow my instruction from my last post then you won’t need to uncheck anything. Just clean as you go, in other words, start the complete scan and click on the Automatic Fix button as soon as there are 100 or so known threats to be fixed. Repeat this as the scan progresses and there will never be too many to fix at one time.
When you click the “…taking too long…” button, what error message do you get?
It may be too much for your server to handle cleaning 5,000 files in you pass. Does it clean some of them before the error message? You may be able to clean them in batches until there are few enough to handle without causing the error.
When I am cleaning a site that is as infested as yours is, I employee a technique that I call “Clean as you go”. It works like this: I start a Complete Scan and I watch the results as it progresses. Every time it finds about 100 or so infections I click the “Automatic Fix” button, but I don’t stop the scan, it still keeps going and finding more. This allows the popup results window to deal with the cleaning in smaller batches and by the time you are done scanning your final cleaning should only take a few seconds. Then you should run the Complete scan again to make sure you got them all.
Let me know how that works for you. If you still get an error message.
If you can see your registration when you are logged into gotmls.net but the domain name does not exactly match your site URL then you can just un-register your site, then go back to your wp-admin and re-register using the pre-filled registration form on the right-hand side of the Anti-Malware Settings page.
It is certainly possible that a bad infection could cause intermittent errors and server slowness, but I would if your host has any error_log files that might shed some light on the cause of the errors.
Be careful about mentioning malware infections to your host though, sometimes they will just suspend your account and not help you at all.
Do you still get this error? Sometimes the “502 bad gateway” is just something your host throws up when the server is having trouble. If you didn’t run the fix then it those files would not have been changed, so there would not be anything in the quarantine. If you want to send me access to your site then you can email me directly: eli AT gotmls DOT net
if you are still getting the “502 bad gateway” error then I would need your FTP login to look at these files.
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