Anti-Malware Admin

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Viewing 15 posts - 16 through 30 (of 568 total)
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  • in reply to: ERROR07210907 #49829

    Anti-Malware Admin
    Key Master

    Sorry for the late reply, I didn’t get the notification that you had posted a new topic.

    That error means that your site is already registered. If you don’t see that your site is registered in your wp-admin and it is asking you to register again then you probably have something on your end that is caching that response. Try clearing your cache and refreshing your browser and if that doesn’t do it then check that there are no caching plugins enabled that might be caching the registration checking script on your wp-admin page.

    in reply to: Cannot make the scan tool work #49827

    Anti-Malware Admin
    Key Master

    As I had stated when I replied to your email about this, you only need to request that they whitelist your own IP address as you will be the one initiating the scans using my plugin on your site. So there will be no outside IP addresses but your own that will need access to the site in order for you to run the Complete Scan using my plugin.

    in reply to: Will not let me register #49205

    Anti-Malware Admin
    Key Master

    Just wanted to let you know that this issue was fixed with my June plugin release. If you or anyone else has any similar issues then please make sure that you are using the latest version of my plugin then clear your cache, refresh, and try again. Please let me know if you need any more help

    in reply to: Your plugin broke my website's backend #47626

    Anti-Malware Admin
    Key Master

    Thank you for contacting me for support on this issue. I am very sorry to hear about the trouble you are having with your site. I see how it could have been my plugin that broke your site but I understand how very disappointed you must be and I am more than happy to help you figure it out and fix whatever is wrong. I see that your site appears to be loading fine now and you may have already removed my plugin but could you please tell me exactly what sequence of events caused this crash, what errors you were getting afterwards, and what steps you have already taken to correct the problem?

    I sent you an email to help you with this issue but you didn’t reply. Please follow up here if you do not want to email me directly for support…

    If there is anything else left unresolved I am standing by to help, and if you don’t want my help then I can understand that but please understand that you are the only person to report this issue and if there is any chance that it was caused by my plugin then I need to know what irregularities might have triggered this unusual circumstance so that I can ensure that it does not happen to anyone else.

    Thanks for any information you can provide as your feedback is greatly appreciated.

    in reply to: Premium Features Question #53924

    Anti-Malware Admin
    Key Master

    For now the actual Scanning process requires and active browser window to remain open for the scan to progress. I have been working on an automated scan feature that could be schedule like a cron job just that requires re-designing the whole scan engine and that is taking longer that I would have hoped. I will let you know when this new scheduled scan feature is ready for testing.

    in reply to: Can I get back to a scan after the page closes? #40721

    Anti-Malware Admin
    Key Master

    First, let me clarify that when it the scan started 8 hours ago and has not finished it does not mean that the scan is still running, only that it never finished the scan.

    The scan can only run from an active browser window so if that windows was closed then the results of that incomplete scan were lost and you will need to start the Complete Scan over again.

    If this problem came about because the scan was taking a long time then maybe you could send me a screenshot after the scan has been running for a little while and I can try and guess what might be causing that. Normally the scan should only take around 30 minutes to an hours, even on a very large site.

    in reply to: GOTOMLS file detected as malware after update #38915

    Anti-Malware Admin
    Key Master

    Yeah, sorry, that is a false positive that I just fixed this morning. Please download the latest definition updates and this file will not be falsely detected again. Let me know if you need any more help.

    in reply to: Malware not being found #36055

    Anti-Malware Admin
    Key Master

    I have added this new threat to me definition updates.

    Please download the latest definition update and let me know if you find anything else I should look at.

    in reply to: Missing Donation & Invoice #34391

    Anti-Malware Admin
    Key Master

    Normally the donation automatically unlocks the premium features in the plugin for the key that you have already registered. In your case it looks like you registered some of your sites under your Owen email address and some under Office email address. You can re-register them all under the same address or else just transfer all the registration from one account to the other email account.

    You can email me directly, my email can be found on the right side links on the Anti-Malware Settings page in your wp-admin (or you can just reply to the notification of my response here, or the registration confirmation email that you got when you registered your site).

    in reply to: All my sites are down #34207

    Anti-Malware Admin
    Key Master

    A firewall like mine can stop many of the most common attacks from adversely affecting your site, but no firewall can stop your site from getting hacked, there are just too many ways for hackers to get into your server that a firewall cannot control. If you are using any firewalls and all you site got hacked then it sounds like it was either a root level attack on your server or else your account or control panel on the server was hacked. You need to talk to your hosting provider to secure the server and your account.

    If you need my help with anything here then you should contact me directly via email (do not share any personal info on this public forum):

    eli AT gotmls DOT net

    in reply to: wp-load.php after fix re-infected immediately #49823

    Anti-Malware Admin
    Key Master

    Just closing this topic since all threats mentioned here have been added to my definition updates. Please start a new topic if you have a similar issue and need more help.

    in reply to: server responded with 0 code #30413

    Anti-Malware Admin
    Key Master

    I have not heard of this issue before. Perhaps there is some plugin that has modified your upload parameters causing them to look more like some kind of attack. You can start by disabling all the Firewall Rules on my Anti-Malware plugin to confirm that it is my Firewall that is blocking your uploads. Then you can turn them back on one at a time to see which rule is causing this issue for you.

    You could also try disabling all other plugins to see which one is conflicting with my plugin’s Firewall rules.

    in reply to: Do you still need Wordfence #28645

    Anti-Malware Admin
    Key Master

    Both plugins block so intrusion attempts and both plugins can remove any malware we know about. It doesn’t hurt to have both installed at once and the more protection you have the safer your site will be ;-)

    in reply to: Submitting new malware #28642

    Anti-Malware Admin
    Key Master

    Thank you for posting this new variant. I just wanted to follow up and let you know that this was added to my definition updates so that it can be removed automatically.

    in reply to: Valid Noce Token not loading #18926

    Anti-Malware Admin
    Key Master

    The Nonce Tokens are automatically generated and stored as a transient record in your wp-options table every time you load the page. If you got this message once it was probably a fluke or you let the page sit for a day before starting the scan and the token really did time out. But if you load the Anti-Malware Settings page and then start the scan right away and it a it gives you this error message every time then it means that there is something wrong with your database that is preventing the Nonce Tokens from being stored at all, and this also means that other settings stored in the wp-options table cannot be saved either.

    Try to create a new record in that table, if it fails then check the error_log for any details that might explain why it doesn’t work. It might be that the Primary Key is not set to AUTO-INCREMENT or that the AUTO-INCREMENT value is it set lower that the highest value in the option_id column.

Viewing 15 posts - 16 through 30 (of 568 total)