Rocío Márquez

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  • March 5, 2016 at 3:20 am in reply to: New definitions are not updating #1465

    Rocío Márquez
    Member

    Hi again Eli, I double checked the error_log but nothing related shows up. I tried reinstalling the plugin twice, but it still not working.

    Its a really shame, because I tried many anti malware plugins, and by far, your is the best I know.

    Is there any way to update definitions manually? Maybe through Ftp client?

    I’m desperate :). I’m flying to New York on Monday and need to get this solved, but I cant find the way. Why did I left this to the last moment? lol.

    March 4, 2016 at 8:24 am in reply to: New definitions are not updating #1463

    Rocío Márquez
    Member

    Same happens to me. I installed last version, increased post_max_size, even upload size limit, but it does not work. As soon as you click “update definitions” (mine is in spanish), it goes blank and nothing happens.

    I contacted my host provider and the assure there is NO firewall working.

    So, as its first install, it won’t recognize any malware.

    Any idea?

    Thanks a lot.

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