451 Comments on "Support"

• 
  On January 9, 2015 at 11:23 am, Margaret Aranyosi said:

  Works exactly as expected. I found this after beating my head against repeated infections of the same site. It found & repaired the vulnerability I kept missing (hidden in a legitimate file that I was sure I had previously replaced!). I will definitely use this with all my clients’ sites. Thanks!

  Reply
• 
  On January 7, 2015 at 8:45 am, spilomac said:

  Hello,

  I want to add Brute Force Protection but I have an error:

  Warning: file_put_contents(/home/sqiijgpv/public_html/wp-content/plugins/gotmls/../../../wp-config.php): failed to open stream: Permission denied in /home/sqiijgpv/public_html/wp-content/plugins/gotmls/images/index.php on line 757

  My version 4.14.54 and WordPress 4.1

  thank you

  Reply
  • 
    On January 7, 2015 at 12:42 pm, Anti-Malware Admin said:

    You need to change the permissions on the wp-config.php file so that it can be written to by your webserver. If your not sure what the permissions should be you can compare that file to other files that are writable. If you want me to look at it for you then you can send me your WP Admin login and I’ll fix it for you.

    Reply
    • 
      On January 8, 2015 at 6:27 am, spilomac said:

      It’s ok, thank you

      Reply
• 
  On December 30, 2014 at 12:20 pm, Allagash Administrator said:

  Hi there. Installed latest update: Version 4.14.53, and not the plug in cannot connect to your servers to check for updates and definitions. Both processes are stuck on ‘searching for updates’.

  I have seen other posts about this issue on the WordPress site.

  Thanks

  ML

  Reply
  • 
    On December 30, 2014 at 7:55 pm, Anti-Malware Admin said:

    I have fixed this issue in the new version I just released, 4.14.54, please update and let me know if you still have any issues.

    Reply
    • 
      On December 31, 2014 at 4:23 am, AG Administrator said:

      Thanks! All good now.

      Have a Happy New Year!

      Reply
• 
  On December 30, 2014 at 8:34 am, Erick said:

  Hi, I just installed this plugging in our site, the reviews are great, but for some reason the pluggin can not connect to your servers, this is for the sections Definition Updates and the Pluggin Updates. So I cant even register. please advise

  Reply
  • 
    On December 30, 2014 at 8:43 pm, Anti-Malware Admin said:

    I fixed this in version 4.14.54, just released. Please update and let me know if you have any other issues.

    Reply
• 
  On December 9, 2014 at 5:43 am, Dale Seiler said:

  Hey Eli,

  Getting Brute force attacks on my wp-login.php files on a couple sites. Installed your plugin, but it’s not giving me the option to update the wp-login update after a scan. The “Found 0 WP-Login Updates just stays green?

  Reply
  • 
    On December 14, 2014 at 7:33 am, Anti-Malware Admin said:

    Try the new version I just released, it has the option to Enable Brute-Force Protection right from the settings page.

    Reply
• 
  On December 6, 2014 at 4:29 pm, GJ FO said:

  Hi Eli,

  Sucuri found MW :SPAN :SEO on the website.

  I ran your script once and find 6 Known treats that I delete. I ran your script once more and found another Known treat that I also delete. The third time there were no Known treat but Google Webmaster tools still shoes contaminated pages. Some of them are included in 404 pages. Sucuri tell the website clean.

  Is there another category or migration through a new MW:SPAM:SEO in this website?

  I have just sent you a pm with url and admin

  Reply
  • 
    On December 6, 2014 at 6:15 pm, Anti-Malware Admin said:

    I don’t see any malware on your site. It sounds like you already removed it with my plugin. Have you requested a review in your Webmaster Tools? It may take some time for Google to lift that warning. Are the dates on the contaminated pages in your Webmaster Tools before or after you cleaned them?

    Reply
• 
  On November 5, 2014 at 10:29 am, philip matthew salt said:

  Hi there Eli,

  I am getting the following error within the php error log:

  WordPress database error Table ‘DATABASENAME.wp_options’ doesn’t exist for query SELECT substring_index(option_name, ‘/’, -1) AS `mt`, option_name, option_value FROM wp_options where option_name like ‘GOTMLS_scan_log/%’ ORDER BY mt DESC LIMIT 1 made by do_action(‘toplevel_page_GOTMLS-settings’), call_user_func_array, GOTMLS_settings, GOTMLS_scan_log

  Infront of the database name is a prefix. Looks like Anti-Malware and Brute-Force Security plugin doesn’t want to recognise the prefix. May be I am barking up the wrong tree. Thanks in advance. Phil

  Reply
  • 
    On November 5, 2014 at 10:35 am, Anti-Malware Admin said:

    Thanks for reporting this bug. I am aware of this problem, it has to with me hard-coding the table name `wp_options` in one of my queries instead of using the the dynamic wpdb variable name. I have already fixed this bug in the next release of my plugin, which should be finished and available to download by this weekend.

    Reply
• 
  On October 9, 2014 at 2:16 am, Liviu said:

  Hello,

  I used for first time your plugin…but after every scan and auto fix I try to do another scan..result: I have approx the same Known Threats

  first scan: http://prntscr.com/4ugq9q
  second: http://prntscr.com/4uh2f3

  Its ok ? If not, is anything what I must do?

  Thank you!

  Reply
  • 
    On October 13, 2014 at 7:40 am, Anti-Malware Admin said:

    Your screenshots show that it is not fixing all the threats in one click. You are getting a message “Fixed 80 threats, but could not fix the rest, try fixing again…”

    Just click the Automatic Fix button again each time it says that until it fixes them all. You don’t need to rescan each time you click Fix. Just get them all fixed first and then rescan to make sure you got them all.

    Reply
• 
  On October 4, 2014 at 10:44 am, Gavin Leahy said:

  Hi there … I’ve just installed your plugin but when I go to try activate it it comes up with the following error:

  “Plugin could not be activated because it triggered a fatal error.”

  I’m using WordPress 4.0 with the Avada Theme and woocommerce. I have read through your forum and see you mentioned on: On May 13, 2013 at 5:54 am, Anti-Malware Admin said:

  “Your server cannot write session files because it does not have write permission to the /tmp directory. My workaround for this is to add the following line of code to the top of the gotmls/index.php file:”

  if(!session_save_path()) session_save_path(dirname(__FILE__).’/images/’);

  I added in the above code and still no luck!

  ANY Suggestions??

  Reply
  • 
    On October 4, 2014 at 11:32 am, Anti-Malware Admin said:

    Try remming out or removing “session_start()” from line 127 of /plugins/gotmls/images/index.php

    Reply
• 
  On August 1, 2014 at 6:35 am, Jessica Blum said:

  Hi,
  I just downloaded this plug in and when I ran it on my site, most of the plug ins were deactivated “due to an error: The plugin does not have a valid header.” And the website header disappeared too.

  Reply
  • 
    On August 1, 2014 at 9:58 am, Anti-Malware Admin said:

    Thanks for sending me you WP Admin login. The first thing I found was that you had not downloaded the lasted Definition Updates for my plugin. I did this right away and then my plugin was able to find and fix all those plugins with corrupted headers. There were about 500 infected PHP file that had malicious PHP code injected at the top which was causing all the plugin headers to be misread by WordPress, but they are all clean now.

    I have scanned the root directory for more threats, and found the whole site had more hundreds of infected files. It took some time to finish the whole scan but it looks like it’s all clean now. All the infected files are backed up in the Quarantine in case you need to see them or restore any of the files I have cleaned. You can now reactivate all the plugin you need from within your admin.

    I feel I should warn you that your current hosting provider is not very good, they are running a old version of apache that has know security holes and there are limitation on your hosting account that made it take a long time to run this scan and fix all those threat. I got this error message more than once and it was a real hindrance: “This account has reached its limit of concurrent processes.”

    It is possible, even likely, that your site will get hacked again soon. You should consider looking for better hosting. I offer Super Secure Hosting for people like you who have been hacked and need a safer place to host their site. It’s not as cheap as your typical shared hosting but it’s way safer. Let me know if you’re interested.

    Reply
    • 
      On August 1, 2014 at 10:07 am, Jessica Blum said:

      Thank you for responding and helping me so quickly!

      Reply
• 
  On July 8, 2014 at 12:26 am, jon sherwood said:

  hi we have recently received notification from a customer that our site is showing as Site Potentially Harmful Sucuri.net says my site has been blacklisted. I installed your plug in, it has found 7 Potential Threats, but, I cant seem to fix them. What do I do? Please Advise.

  Reply
  • 
    On July 8, 2014 at 8:22 am, Anti-Malware Admin said:

    The Potential Threats are usually not malicious code so they should not be removed without confirmation, but it’s a good place to start looking if my plugin did not find any Known Threats. Once the treat has been removed you will still need to request a review to get off the blacklist.

    I don’t see anything fishy on your site so it may already be clean but if you still have a threat actively showing up on your site and would like my help finding it just send me your WP Admin login and I’ll take a look.

    Reply
• 
  On March 20, 2014 at 11:30 pm, rio tups said:

  help !! Warning: Your Website Has Been Blacklisted!
  what should i do…

  Reply
  • 
    On March 20, 2014 at 11:39 pm, Anti-Malware Admin said:

    Go to the Malware or Security section of Google Webmaster Tools. That will tell you what they found. If you have already cleaned up that threat then just Request a Review on that same page.

    Reply
• 
  On September 25, 2013 at 3:38 pm, Frances Stark said:

  Hello!
  I tried to “fix” one bad link on my site, and now my site is broken. I do not see a revert button. Where is it? Do you have any suggestions? The site is francesstark.com/wp .

  Thanks!!!
  Sydney

  Reply
  • 
    On September 25, 2013 at 5:05 pm, Anti-Malware Admin said:

    The restore option is on the Quarantine page. Select the files you want to revert back to and click the “Restore …” button.

    I am more interested in why your site broke. This malware that was removed may be linked by another malicious file on your site. If you would be willing to send me your WP Admin login I would love to take a look at it for you.

    Reply
  • 
    On September 26, 2013 at 5:32 pm, Anti-Malware Admin said:

    Thanks for sending me your login credential. I updated the definitions and my plugin was then able to remove that malicious code from the header file without breaking the theme.

    I also expanded the search range of the plugin so that you can scan your entire domain and not just the wp folder that WordPress is installed in. You should run a Complete Scan of the whole domain now to make sure there are no other threats or vulnerabilities (it will take a while to run through all those sub-directories but you need to know that it’s all clean or it may come back.

    Please let me know if you find anything else that you need help with.

    Reply
    • 
      On October 23, 2013 at 12:55 pm, Frances Stark said:

      Hi Eli,

      Thank you so so so much for your help. The scan came back clean. We are so grateful!

      All the best to you.

      Reply
• 
  On September 18, 2013 at 6:13 pm, Gigi said:

  I have your plugin on my WP based site. However, recently I’ve had a Viagra ad on the page as it first uploads, then the Viagra script disappears. I can see this happen on my cell phone, but not all PC’s or mac’s experience this issue. Anything you can do to help me? Thanks!!

  Reply
  • 
    On September 18, 2013 at 7:42 pm, Anti-Malware Admin said:

    My plugin should be able to remove this threat automatically. If it is not working for you as intended can you give me access to your WP-Admin so I can take a look?

    Reply
• 
  On September 8, 2013 at 9:44 am, James Gardiner said:

  Hi My WP blog has recently been highlighted by Google as spreading malware, I installed your plugin and scanned it found no errors but a ton of suspect files most using eval but I simply can’t tell if these calls are legit. Would appreciate some guidance on what to look for as the malware is still present.

  thanks

  James

  Reply
  • 
    On September 8, 2013 at 11:56 am, Anti-Malware Admin said:

    If you can send me your WP Admin login I will look through the potential threats to see which one is causing this malicious output and update my definitions to flag it as a know threat so that it can be automatically removed.

    Reply
    • 
      On January 15, 2014 at 10:21 pm, Peter Watkins said:

      the same thing is happening on my site as well

      Reply
      • 
        On January 16, 2014 at 5:58 pm, Anti-Malware Admin said:

        Thanks for sending me your login.

        I found this new threat in you footer, added it to my definition updates, and removed it from your site.

        I also Requested a Review in Google Webmaster tools so you should see that warning going away soon.

        Aloha, Eli

        Reply
• 
  On September 6, 2013 at 7:22 am, John Hawkins said:

  Hello, I recently had to reinstall all of my wp sites because of malware infection. Within 1 day they had already gotten infected again. This Anti-Malware worked perfectly. But I have 3 wordpress sites and I have installed the anti-malware on 2 of them. Is there a way other than transferring the registration from one to the other? Also I noticed that my donation did not show up, it was like I created a new acct. I would like to install this on all of my wordpress sites. Count on me for a monthly donation

  Reply
  • 
    On September 6, 2013 at 7:48 am, Anti-Malware Admin said:

    You can install and register my plugin on all three site on the same account (or three different accounts if you like). When you re-register the the site you made a donation from on your account you should see that donation on you account again. Please try installing and registering my plugin on all three sites and let me know if you have any trouble with that.

    Reply
• 
  On September 6, 2013 at 3:13 am, Patrick Cohn said:

  When I do a scan of my site, it tells me that FlowShield and Wishlist Member plugins are “backdoor sccripts”. How do I know if they are corrupted plugins?

  Patrick

  Reply
  • 
    On September 6, 2013 at 6:43 am, Anti-Malware Admin said:

    I don’t know about FlowShield but I am pretty sure that Wishlist Member is a false positive. If you can zip up both plugins and send them too me I can check them myself and let you know. They can be whitelisted but I would only do that if I was sure there are safe. Alternatively If you want to send me your WP Admin login I will check them in-place.

    Reply
• 
  On August 22, 2013 at 9:32 am, Clifford Hickton said:

  Hi Eli,

  I have had my site re-scanned and the result is still infected. Your Plugin has failed to remove the Malware. Please advise

  Reply
  • 
    On August 22, 2013 at 9:42 am, Anti-Malware Admin said:

    Thanks for sending me your WP Admin login credentials. I am scanning you site now and Will have results for you soon. There may be some new variants of malicious threats that are not identified in my definitions yet. Please give me a little time to find them and add them to my definition update and we can get you all cleaned up.

    Reply
• 
  On August 15, 2013 at 2:20 pm, Mike said:

  Hi i have web site
  half in .html and plus in folder instal wordpress
  now i have virus
  Blackhole Exploit Kit 2726
  how to remove?
  tnx

  Reply
  • 
    On August 18, 2013 at 9:07 am, Anti-Malware Admin said:

    Have you tried a Complete Scan with my Anti-Malware plugin?

    What have you already tried and what results have you gotten?

    Reply
• 
  On July 30, 2013 at 3:38 pm, Gabriel Quiroga said:

  I have run the scan and having problem removing the malware from my site. I am new to this and trying to remove the malware without breaking the code. Any help would be greatly appreciated.

  Reply
  • 
    On July 30, 2013 at 3:46 pm, Anti-Malware Admin said:

    If you send me you WP Admin login I will see what I can do for you. You can email your credentials directly to me: eli AT gotmls DOT net

    Reply
• 
  On July 29, 2013 at 8:07 am, Jenny said:

  Hello,

  I just installed your plugin as the site I admin had been hit with malware. I ran the scan and cleaned the infected files, however, we’re still seeing the malware listed when I do a check with Securi. I also see the malware when I try to place a link to our website on Facebook it shows a paragraph about employment and viagra in the description. Any suggestions?

  Thanks!

  Reply
  • 
    On July 29, 2013 at 8:32 am, Anti-Malware Admin said:

    sucuri.net caches their scan results. I when I just scanned your site on sucuri.net it showed your infections and said the results were from two days ago. So I clicked on rescan and it showed your site is now clean.

    Please let me know if there is anything else I can do for you.

    Reply
• 
  On July 12, 2013 at 4:14 am, set nan said:

  Hi How are you. I’m totally clueless as to how to remove the malware, my site has been flagged by google I was wondering if you could help. I have your plugin on my site and it located potential malware but I dont know what to do.

  Thanks

  Reply
  • 
    On July 12, 2013 at 1:46 pm, Anti-Malware Admin said:

    If you email me with your WP Admin login then I will look for the threats for you.

    Reply
• 
  On June 25, 2013 at 6:35 am, Tammy Hawk-Bridges said:

  Hi there I am trying to register but it wont take my key.

  Thanks!

  Reply
  • 
    On June 30, 2013 at 5:58 pm, Anti-Malware Admin said:

    Sorry, I was traveling… It looks like you got registered ok.

    Is there anything you still need help with?

    Reply
• 
  On June 21, 2013 at 10:35 am, alex said:

  hi eli, i’m using your plugin since a few weeks and today I’m not able to login, error message: Parse error: syntax error, unexpected T_STRING in /web/htdocs/www.visionphoto.it/home/blog/wp-content/plugins/gotmls/safe-load.php on line 34

  can you help me?

  thanks a lot, alex

  Reply
  • 
    On June 21, 2013 at 1:36 pm, Anti-Malware Admin said:

    I’m not sure how your file got corrupted but you can just replace it with a fresh copy from the WordPlugin Plugin Repository here:
    http://plugins.svn.wordpress.org/gotmls/trunk/safe-load.php

    if this error is preventing you from loging into you admin then just delete that file so that you can login, then you can delete and re-install the whole plugin if you need to.

    Please let me know if you need any more help with this.

    Reply
    • 
      On June 21, 2013 at 6:06 pm, alex gemmato said:

      hi eli,
      I’m able to logn again, thank you so much.
      alex

      Reply
• 
  On June 19, 2013 at 3:39 pm, Greg Roth said:

  Hi, I went to my WP admin page and I cannot find the plug in and it is not showing up on my dashboard or settings. I tried to reinstall but it says that I already have it in a folder. Can you tell me what happened to the plug in?

  Reply
  • 
    On June 19, 2013 at 3:53 pm, Anti-Malware Admin said:

    Try deleting the gotmls folder in the plugins directory and then re-install.

    WordPress must have hiccuped when you did an update and left behind an empty folder.

    Reply
• 
  On May 23, 2013 at 1:15 pm, John said:

  Help! I installed your plugin and now my entire site is down!

  Fatal error: Unknown: Failed opening required ‘/data/5/0/52/144/215633/user/219093/cgi-bin/.php/sessions/sess_3fa452ae65160f235f6c2a14d3c5603f’ (include_path=’.:/usr/services/vux/lib/php’) in Unknown on line 0

  What can I do?

  Reply
  • 
    On May 23, 2013 at 2:51 pm, Anti-Malware Admin said:

    It sound like your server is having problems reading the session files. Can you send me your URL so I can see what’s wrong. If you are still not able to load your site you can delete gotmls from the plugins directory. I would like to get in there and fix it for you if you are willing to give me access to your site.

    Reply
• 
  On May 22, 2013 at 6:31 am, John Barry said:

  How do I un-quarantine all my files?
  I tried the restore quarantined files button but it does not work.

  It put important files in there and I need them back.

  Reply
  • 
    On May 22, 2013 at 7:16 am, Anti-Malware Admin said:

    You should be able to restore files from the quarantine by checking the box and clicking the restore button. Note that the quarantined files should then be copied back into their original locations but a copy will remain in the quarantine too. Are you getting any permission errors when trying to restore?

    Also, were these files wrongly flagged as a threat? I would like to know why you want to restore them so that I can add them to the whitelist if there is really no malicious code in them.

    Reply
    • 
      On May 23, 2013 at 7:32 am, John Barry said:

      I don’t believe they are getting copied back.
      They are all the files for the wishlist member plugin.

      Reply
    • 
      On May 23, 2013 at 7:45 am, John Barry said:

      scratch that. I got it fixed. Thank you

      Reply
      • 
        On May 23, 2013 at 6:21 pm, Anti-Malware Admin said:

        That’s great, Thanks for letting me know.

        I am working on a white-list for that wish-list plugin but for now you can just add it to the directory exclude list on the Scan Settings page.

        Reply
• 
  On May 14, 2013 at 2:14 pm, kundan singh said:

  Hi Eli
  we go a mail from Microsoft that your site is malware infected when i run AVG
  online website scanner http://www.avg.com.au/resources/web-page-scanner/
  through this link we got a message Potentially Active Threats Blackhole Exploit Kit
  in my website http://www.echnologix.com can u explain me hot to remove this one from
  my website or is this a fake result shown by AVG because we have run another
  scanner and didn’t got anything like that please help me out of this please.
  Regards
  kundan singh

  Reply
  • 
    On May 15, 2013 at 10:33 am, Anti-Malware Admin said:

    I’m not sure if you are still infected. I don’t see any obvious signs of infection from the outside of your site.

    If you think you may still be infected you can give me your WP Admin login and I’ll check it out for you.

    Reply
• 
  On May 13, 2013 at 1:52 am, Wayne Dibble said:

  Hi,
  I just installed your latest update, I got this error message: Plugin could not be activated because it triggered a fatal error.

  I uninstalled and tired to install fresh plug in – same error.. I am currently unprotected – how do I get your plug in to activate properly?

  Thanks
  Wayne

  Reply
  • 
    On May 13, 2013 at 5:54 am, Anti-Malware Admin said:

    Sorry about that. I remember your special case from last time. You server cannot write session files becasue it does not have write permission to the /tmp directory. My workaround for this is to add the following line of code to the top of the gotmls/index.php file:

    if(!session_save_path()) session_save_path(dirname(__FILE__).’/images/’);

    Reply
• 
  On March 9, 2013 at 4:03 pm, D B said:

  Hi,
  I installed your plugin after reading the great reviews but unfortunately I cannot get it to complete a full scan. It will start to do a quick scan but then gives me the memory allocation warning. I am running on a windows server and seem to have been hacked as the site is going down about three times a day with no apparent problems.

  I wonder if you could take a look at it for me or let me know what I need to do to get it working.

  Thanks in advance!

  Reply
  • 
    On March 9, 2013 at 5:30 pm, Anti-Malware Admin said:

    I would love to take a look at it for you. If you send me your WP Admin credentials I’ll get right on it.

    You can email my login directly to me: eli at gotmls dot net

    Reply
• 
  On March 4, 2013 at 10:58 am, Luigi Martinez said:

  I having some type of bug at the top of my dashboard like this =

  Notice: Undefined index: timthumb in /home/czlahafy/domains/efezmedia.com/public_html/wp-content/plugins/gotmls/index.php on line 1105

  Notice: Undefined index: htaccess in /home/czlahafy/domains/efezmedia.com/public_html/wp-content/plugins/gotmls/index.php on line 1105

  Notice: Undefined index: known in /home/czlahafy/domains/efezmedia.com/public_html/wp-content/plugins/gotmls/index.php on line 1105

  Notice: Undefined index: backdoor in /home/czlahafy/domains/efezmedia.com/public_html/wp-content/plugins/gotmls/index.php on line 1105

  Reply
  • 
    On March 4, 2013 at 11:21 am, Anti-Malware Admin said:

    Thanks for posting this Notice and for sending me your WordPress Admin credentials (That made it very easy to fix).

    I will include this fix in my next plugin update that I will be releasing soon, so that anyone else with PHP Notices turned on will also stop getting this message.

    Reply
• 
  On February 28, 2013 at 2:08 am, Chris Buckelew said:

  My site won’t download the known definitions file. Is there a way to download them from your site and then ftp up to my site?

  Reply
  • 
    On February 28, 2013 at 5:45 am, Anti-Malware Admin said:

    There is currently no way for you to download this files manually but I am working on it. If you have that firewall plugin you should try turning it off while you download the update or whitelist your IP. If that doesn’t solve the issue you are having I will email you the definition update file.

    Reply
• 
  On February 19, 2013 at 4:13 am, Kim Hadley said:

  I can’t tell if the plugin is doing anything. I ran a complete scan and it found 2 known threats. So I clicked to repair them automatically. Then I get the pop up box that says, “Loading results, please wait.”….and that’s as far as it gets. If I click on the buttons that says, “It’s taking too long, I can’t wait” then I get a box that says “Fixing….”…but it has been doing that for quite awhile, with no change to the screen. How do I tell if it’s doing anything?

  Reply
  • 
    On February 19, 2013 at 9:43 am, Anti-Malware Admin said:

    It sounds like my plugin is not able to fix these two files that it has found infections in. I have never seen it get stuck at that particular place before. Perhaps you would be willing to allow me access to your WP Admin, I would like to check it out first hand and improve my plugin so that it can overcome this obstacle for you (and others that may have the same trouble).
    If you would like my personal help in this matter please send me some WP Admin credentials to: eli at gotmls dot net

    Reply
• 
  On February 8, 2013 at 2:13 pm, Taleed Sabawi said:

  Hello!
  I have installed the plugin and now all of my links have been broken (which I heard may happen) and I can no longer get into my wordpress panel. It seems that the link I used before is not the right link.

  Is there anyway you can help?

  Thanks!

  Reply
  • 
    On February 8, 2013 at 2:22 pm, Anti-Malware Admin said:

    I can certainly help but I’ll need to get the admin working for you before I do anything else. Can you provide FTP access to the site? You can email credentials directly to eli at gotmls dot net

    Reply
    • 
      On February 8, 2013 at 3:16 pm, Taleed Sabawi said:

      Thank you so much for your quick reply! I have sent you an email with the information. Please let me know if you need anything else.

      Reply
      • 
        On February 9, 2013 at 9:38 am, Anti-Malware Admin said:

        No problem. Thanks for the FTP credentials, it was your htaccess file that was redirecting all the pages so that you could not even login. Now that it’s fixed you should be able to run a Complete Scan for malware. Please let me know if you need any more help. And thanks for your donation!

        Reply
• 
  On December 4, 2012 at 2:11 pm, Daniel Nemzer said:

  I run many websites and I keep having to secure my websites but I guess I keep be hacked and I don’t know about it. So i have these questions that would solve this problem for me and probably many others.

  Can this script be automated and scheduled to automatically remove known threats? and can all the results be sent to a log file while its being run in a non interactive mode? Can this be run through linux script and set up cron.

  Please send me any info that could help solve my issue.

  Reply
  • 
    On December 4, 2012 at 3:26 pm, Anti-Malware Admin said:

    I’m happy to help. I am working on a Scheduled Scan feature that involves a non-WordPress Wrapper so it can look forward to that very soon.

    Continual removal is not a very good solution to your issue of repeated re-infection. There must be some undetected threat or vulnerability on your server that is causing or allowing the re-infections. I would be willing to look into your issue and find the source of the problem if you could give me WP Admin access to your site (FTP way help me too).

    Reply
• 
  On November 25, 2012 at 7:41 am, Rafael Alencar said:

  First of all: sorry for my bad english because I’m from Brazil and here we speak portuguese not english.
  I have been infected. The issue is that a link (download.cnet.com/YouTube-To-MP3/3000-2071_4-75810474.html) is automatic added to 3 posts of my site. Every time that I manually delete them they comeback in another place of the same post. I tried to run your plugin but I had a read/write error. So my web folder can’t bee scanned. I had to take off the infected posts and put them in private mode. download.cnet used to be a good site. If you help me I’ll do a good donate to you.
  Help me!

  Reply
  • 
    On November 26, 2012 at 7:12 am, Anti-Malware Admin said:

    First of all: Don’t apologize for your English, it’s not that bad, and I can’t speak Portuguese at all!

    As for your infection: This sound different from most of the problems I’ve seen. It may be something new that my Plugin is not equipped to handle yet. I could take a closer look at it and maybe find the source of the infection if you can give me WP Admin credentials for your site. I could also take a look at that Read/Write error for you.

    Reply
• 
  On November 14, 2012 at 5:00 pm, Tim Snow said:

  Dear Admin,

  Sucuri.net says my site is infected with malware. I installed your plug in, it shows me possible infections, but, I cant seem to delete/remove them. What do I do? I love supporting companies like yours, I just want to make sure that I get help. I have 10-20 infected sites in the same hosting. Can you help me? Please Advise, Tim Snow

  Reply
  • 
    On November 14, 2012 at 5:55 pm, Anti-Malware Admin said:

    I just updated the definitions. Try Downloading the new Definitions Update and run the scan again and let me know if it finds it or not.

    Reply
• 
  On November 1, 2012 at 11:15 pm, Jeffrey Titamer said:

  Hey, Great Program I Hope and actually believe this will be a Huge success!

  I have Two suggestions though.

  Add A Link to the website inside the Scan Settings Page in your next update.

  Provide us some banners or other creative and solicit help by advertising this also.

  Happy Holidays!
  Jeff T.

  Reply
  • 
    On November 6, 2012 at 1:47 am, Anti-Malware Admin said:

    Thanks for the suggestions. I have added a small banner that you can copy and put on your site. You can get the code by hovering over the “Malware Protection” banner on the right sidebar of any page on GOTMLS.NET (right under the Donate button).

    There should already be links to my site on your Scan Settings Page.

    Reply
• 
  On October 12, 2012 at 6:49 pm, Archie Lopez said:

  hello Sir,

  This is so helpful and thanks for this site our wordpress site alive again

  more power and ill donate soon as possible

  God Bless

  Reply
• 
  On October 9, 2012 at 9:41 pm, Leonie Marinovich said:

  Hi, I have tons of suspected files, I have registered your plug-in on 3 of my sites all hosted by the same host. EVERYTHING is infected. Sitelock is scanning and repairing, but the infections are back within a day,

  Please help,

  Thanks for your plugin, I love it so far

  Reply
  • 
    On October 9, 2012 at 10:14 pm, Anti-Malware Admin said:

    Thanks for your donation. I am happy to help you in any way I can.

    If the infections are coming back it is likely that there is still a security hole. Are you scanning for timthumb vulnerabilities? My plugin can fix them by automatically upgrading any timthumb files to version 2.8.10.

    Also, if this is a shared server, there may may be infected files at the root level. If you are willing to give me access to your WordPress Admin I can make some tweaks to my plugin on your site so that you can scan the root level directory and all the sites on your server at once. I could also go through the “Potential Threats” and verify that there is nothing malicious there.

    Reply
    • 
      On November 1, 2012 at 11:23 pm, Jeffrey Titamer said:

      Hey, Anti-Malware Admin… What’s your name?

      I’ll give you another $20 donation if you can do that “Above” for my web host. I have several domains on my web host some with dedicated IPs so I don’t know how that would work. However, instead of installing that on all of the sites could it be set up from one and run scans for all? Or possibly you could set up a WP Install on the root IP that way I believe would be one solution anyway.

      Reply
      • 
        On November 10, 2012 at 7:18 am, Anti-Malware Admin said:

        I have updated your registration to extended the scan one directory level higher. Hopefully this did the trick for you. Please let me know if you need more.

        Reply
• 
  On October 2, 2012 at 1:18 pm, Dennis Crawford said:

  Help! I didn’t see that you solved the multi-site registration issue and want to change the email address that I used to register your site to coincide with my paypal account. It’s easier that way

  How do I delete the user registration and change it to a different email address? Thanks! GOOD WORK!

  Reply
  • 
    On October 2, 2012 at 2:51 pm, Anti-Malware Admin said:

    Create a new registration for the email address you want to use and then login to the old one and transfer your registrations to the new address.

    Reply
• 
  On September 19, 2012 at 4:07 am, Will Chapman said:

  Eli

  I have been getting loads of warnings in my error_log file and they appear to be caused by the process you use to strip out malware code in index.php.

  Basically, there appear to be two unwanted effects of the stripping-out process:

  1. There is a blank line above the marker is missing.

  As I expect you know, php is sometimes not smart enough to handle blank lines and I believe these above two anomalies are the cause of the following warnings which though not affecting the running of the plugin, do affect other plugins which report quickly fill up the error_logs with the following warning (I’ve just deleted several which were way over 5mb):

  function: Unavailable
  > Warning | Cannot modify header information – headers already sent by (output started at /home/waterway/public_html/index.php:2)

  Regards

  Will Chapman

  Reply
  • 
    On September 21, 2012 at 10:33 pm, Anti-Malware Admin said:

    Thanks for letting me know about that. I just released my newest update today. I added some more cleanup code to this new version to take care of those blank line.

    Let me know if that does the trick.

    Reply
• 
  On September 18, 2012 at 8:24 pm, Zak said:

  WP Content started to scan and it stuck on 66% and not moving anyware
  HELP

  Reply
  • 
    On September 18, 2012 at 8:36 pm, Anti-Malware Admin said:

    Try the BETA version 1.2.07.30

    http://downloads.wordpress.org/plugin/gotmls.1.2.07.30.zip

    Reply
• 
  On August 30, 2012 at 2:28 am, Stacy said:

  will not finish scan, I use godaddy, legitworkathome.com is the parent site with a lot of folders and one folder containg an x-cart shopping cart script. The first 2 scans go fine, but when I do the html scan it quits @ 13% and I have tried about 10 times with the same result. Should I try the beta & how do I get it if so?

  1.2.07.30 = BETA Release, Only downlod this version if your version does not finish the scan.
  1.2.07.29 = The version you are currently running.

  Reply
  • 
    On August 30, 2012 at 5:56 am, Anti-Malware Admin said:

    Yes, try the BETA:
    http://downloads.wordpress.org/plugin/gotmls.1.2.07.30.zip

    Reply
• 
  On August 28, 2012 at 9:01 am, k-Link said:

  i’ve got

  404 page not found on

  /wp-admin/admin.php?page=GOTMLS-settings

  while updating,and scaning

  Reply
  • 
    On August 28, 2012 at 9:21 am, Anti-Malware Admin said:

    Thank you for reporting this bug. I think this is the same as I have seen on a few other site. Your server may be rejecting form posts with arrays or large amounts of data. This could be due to a setting in your php.ini file, or another script on your site that is transforming or manipulating your post data.

    If you are willing to give me access to your WP Admin I can take a look and give you a more complete and accurate answer to your specific issue.

    Reply
  • 
    On August 28, 2012 at 2:36 pm, Eli Scheetz said:

    Thank you for reporting this bug. I have released a new definition update that fixes this issue. Just click the “Download new definitions!” button in the admin and it should work correctly after that.

    Reply
• 
  On August 24, 2012 at 12:26 pm, Sam Matthews said:

  Hi Eli,

  I appreciate the effort you put in for helping people out with annoying malware. I would like to request a copy of the beta download if possible. I’ve ran the plugin several times and it finds many warnings and deletes the intrusive files, but sometime less than an hour later the malware reappears and seems to spread even more. Can you guide me in the right direction to find the culprit file to prevent them from reappearing again?

  Thanks

  Reply
  • 
    On August 24, 2012 at 1:22 pm, Anti-Malware Admin said:

    Thanks for contacting me. The most common reason for getting reinfected is that your site is on a shared server with other infected sites that are not getting cleaned and then immediately reinfecting your site. Although, it is also possible that my plugin is missing some new threat or vulnerability on your site.

    I am willing to help you more but I will need more information. First do you know if you are running on a shared server? If so, do you have access to the other sites?

    It may also help if I could see the list of “potential threats” on your site. I may be able to identify one that is a real malicious threat. Could you send me a screenshot of the scan results or copy and paste them into an email?

    You can reply directly to this notification if you don’t want to post your answer.

    Reply
• 
  On July 27, 2012 at 11:01 am, Kabelo Tlhapi said:

  This won’t go away: %&($eval(base64_decode($_SERVERHTTP_EXECCODE))|.+)&%/

  Reply
  • 
    On July 27, 2012 at 11:12 am, Anti-Malware Admin said:

    I would be happy to take a look at it. Can you give me admin access to your site?

    Reply
    • 
      On July 27, 2012 at 10:20 pm, Kabelo Tlhapi said:

      Eli,
      Your plugin rocks! BUT your support is out of this WORLD! That’s what I call service beyond self. Lots of blessings to ya!

      Cheers!

      Reply
      • 
        On July 28, 2012 at 7:35 am, Eli Scheetz said:

        Thanks. It really helps that you gave me admin access to your site.

        And thanks for the donation too!

        Reply
• 
  On July 20, 2012 at 9:38 am, HealingHerald.org Admin said:

  Hey, Just a heads up it fails sometime when script runs on large sites – gives this error…
  Warning: filesize(): stat failed for /homepages/37/d352694429/htdocs/MainSite/wp-content/themes/twentyeleven/colors/lompat.in/dummywwwexecuser-amember.txt in /homepages/37/d352694429/htdocs/MainSite/wp-content/plugins/gotmls/index.php on line 250

  Reply
  • 
    On July 20, 2012 at 10:00 am, Anti-Malware Admin said:

    Yes, thank you. I am working on a release that handles those kind of file system errors better.

    Thanks for your support!

    Aloha, Eli

    Reply
• 
  On July 2, 2012 at 12:46 am, Anton le Roux said:

  Hi there, i constantly get a Fatal error.

  Fatal error: Maximum execution time of 30 seconds exceeded in D:PleskVHOSTSxxxxxhttpdocswp-contentpluginsgotmlsindex.php on line 78

  Reply
  • 
    On July 2, 2012 at 12:53 pm, Anti-Malware Admin said:

    Try changing the

    set_time_limit(30);

    to

    set_time_limit(60);

    on lines 229 and 259.

    Reply
• 
  On May 2, 2012 at 2:18 am, Tay said:

  Hi there,

  Excellent app. However, i cannot find the repair button. It scans everything and tells me of my errors. But there is no button to repair? Can you please help me?

  Reply
  • 
    On May 2, 2012 at 8:20 am, Anti-Malware Admin said:

    I think the FAQs already has a perfect answer to your question. However, if you are getting “known threats” (in red) then you should have an “Automatically Repair SELECTED files Now” button. If you still feel that the Plugin is not functioning according to it’s intended design then please post a new topic in the Support Forum.

    Reply

• 

• Testimonials

  • Awesome and helpful. Thanks. Made my donation as well. Continue this great work.
    
    Best Chris
    -- Chris Martens
    
    
  • Thank you! Glad to donate the $29... This plugin saved us hours of time after my site was infected. Great work!
    -- Theresa Donohue
    
    
  • You sir are my hero!
    
    Your software removed the many compromised scripts that infected my websites. Thank you for being excellent. Sincerely! I am installing this on all of my WP sites from now on.
    
    Bravo! I wish you the best! Thank you for all you do!
    -Dave
    -- D. Montgomery