White Screen of Death

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This topic contains 2 replies, has 2 voices, and was last updated by  brent campbell 9 years, 6 months ago.

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  • #1028

    My site was hacked with a pharma hack. I ran the software fix and when it was complete my site turned completely white and I cannot access the admin panel. Any held would be greatly appreciated.


    Anti-Malware Admin
    Key Master

    Thanks for sending me your FTP and AP Admin credentials. I first restored all the infected files that my plugin cleaned to see if that would fix your site but that was not the problem and your site still did not come up. Then, while looming for the cause, I noticed that the permissions on all the files in your html directory were 555, this did not seem right. So, I wrote a script to change all the file permissions to 644 and all the directory permissions to 755. That fixed it and once you updated the database credentials in the wp-config.php file your site was working again.

    I have finished the Complete Scan once more and fixed all the infected files again. Nothing broke and the permissions are still all right. I’m not sure how the permission on every file got changed to 555, maybe you had something else going on around the same time, or somebody else was working on it too, any ideas?


    I’m not quite sure how the files got changed. I did run a system called site lock that Godaddy suggested but from what I could see it didn’t fix any problems but that is the only possibility I could think of. Thanks again for your help. I will be donating!

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