Site unable to load after cleaning

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This topic contains 2 replies, has 2 voices, and was last updated by  Rasmus Oejvind Nielsen 1 week, 6 days ago.

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  • September 8, 2024 at 1:11 am #135666

    Rasmus Oejvind Nielsen
    Member

    Hi!

    I just ran the scanner for the first time, because I was hacked.
    The scanner found 63 infected items, and I pressed “fix it”.
    All 63 items were fixed, and according to the pop-up menu afterwards, the site was not broken.
    Now, however, I’m unable to load the site.

    I did all this without first installing a cache plugin. Should I empty my cache manually from the ftp server or is there some other action I might need to do?

    Any help much appreciated.

    September 8, 2024 at 1:52 am #135670

    Anti-Malware Admin
    Key Master

    Your website is loading fine for me now. Did you already figure out what was wrong?

    Please let me know what you did to fix it, or if you are still having trouble please send me a screenshot so that I can see what page you are having an issue with.

    September 8, 2024 at 2:57 am #135678

    Rasmus Oejvind Nielsen
    Member

    Hi again!

    Thanks for the quick response :)

    I recovered all of the removed files from quarantine, which restored the site to full function.

    I’ve tried a few different malware detectors, and the basic fact is that I don’t know enough to understand what to quarantine and what to leave as is. Any advice will be much appreciated, but my guess is that I’m going to need to get outside assistance to clean the site of hacked content.

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