Scanning Process Not Continue

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This topic contains 1 reply, has 2 voices, and was last updated by  Anti-Malware Admin 3 weeks ago.

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  • #50496

    Hello Admin,

    After some time the scanning process stops automatically, kindly check the below screen shot. And provide me suggestions to solve this issue.

    https://share.getcloudapp.com/NQuYlKDe

    Thanks.

    #50512

    Anti-Malware Admin
    Key Master

    Thanks for posting this screenshot so that I can see where is getting stuck. It appears that the scan process is either running out of memory or else hitting some sort of initial process limit during the preparation phase, before the the scan jobs can even get started. You could check the error_log files on your server to see which might be the case. You should be able to increase the offending limits in your php.ini file on the server but you would need to consult with your hosting provider if you need help with that.

    As a temporary workaround you might be able to omit the thumbnails directory (featured in your screenshot) from the scan in order to continue on, and this might cause the scan to run more efficiently as is likely that there are many thousands of images in that thumbnails directory that do not need to be scanned anyway. Try adding the word thumbnails to the list of directories to be skipped and see what happens.

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