Topic: Faulty full scan and too long auto fix – Download this free Anti-Malware Plugin for WordPress.

This topic contains 1 reply, has 2 voices, and was last updated by Anti-Malware Admin 9 months, 1 week ago.

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February 14, 2024 at 7:30 am #118990
Zvonimir Stamenov
Member
I had an intrusion a few hours ago and I am trying to clean-up things.

Latest WP and Bricks Builder.

They disabled my wordfence and now I have some folders with $%@! files and a few *.phps are returning threats. I have also deleted some files on my own before.

The thing is, when I start with auto fix, it goes for a long time and when I click on “If it is taking too long”, it is just grey.

All plugins are disabled so I don’t know what to do and where to look for a problem in error_logs.

Any possible solution? I tried reinstalling this plugin also, but no luck.

EDIT: Additional problem: When I hit “Run complete scan” I get:

This page isn’t working at the
… can’t currently handle this request.
HTTP ERROR 500
- This topic was modified 9 months, 1 week ago by Zvonimir Stamenov.
February 15, 2024 at 1:27 pm #119099

Anti-Malware Admin
Key Master

Any 500 Errors should show up in your error_log file if your web server is configured properly. The blank grey page is also probably do to an error that should also be in the error_log.

If you want to send me the error_log file and let me know what timestamps to look at then I can help you figure out how to fix whatever is causing this error.

You should also check any other forms that post in your wp-admin to see if it is something that is preventing the posting of any form data. Try saving some minor changes to a post or page just to see if that still works.
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