Cleaning Infected Files Breaks the Site

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This topic contains 4 replies, has 2 voices, and was last updated by  Anti-Malware Admin 6 months, 2 weeks ago.

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  • #112809

    Aise Studio
    Member

    Hi,
     
    These are the infected files, if I click on “clean infected files” the website breaks down and I can not see anything.
     
    Please help, thank you.
     
    …/wp-content/plugins/core-sitemaps/404.php
    …/wp-content/themes/lay/functions.php
    …/wp-content/themes/skeleton-reworked/404.php
    …/wp-content/themes/skeleton-reworked/functions.php
    …/wp-content/themes/skeleton-reworked/functions.php
    …/wp-content/plugins/core-sitemaps/404.php
    …/wp-content/themes/lay/functions.php
    …/wp-content/themes/skeleton-reworked/404.php

    #112843

    Anti-Malware Admin
    Key Master

    Thank you for reporting this to me. I am working on a resolution now…

    Would it be possible for you to send me the error_log file from your server so that I exactly what is causing the error?

    I am guessing that it is a syntax error in one of your theme files, but it would help me to see which one has the issue and what line the error is on.

    #112859

    Anti-Malware Admin
    Key Master

    I think what’s going on is that my Anti-Malware is removing some of the code from your theme that is not malicious when it takes out the really bad code, and that is causing an error in your theme since some of the code it needs is now gone.

    I have just updated my malware definition database so that it will not remove good code needed by this theme and only remove the malicious code that was injected into your theme files.

    Please download the latest definition updates and let me know if that works for you.

    #113080

    Aise Studio
    Member

    Hello,

     

    Now it’s working and I’ve cleaned everything up. Anyway, despite the fact that GOTMLS says there is no virus anymore, when you enter http://www.huestudio.es sometimes you can see some advertising website, and when you refresh it dissapears. Could you help me?

    Thank you,

    #113101

    Anti-Malware Admin
    Key Master

    Thanks for sending me your login. It looks like all your past scans were only looking in the wp-content folder, so I set the scan option to include the whole www directory which includes every folder on your site and the scanner then found the remaining 3 threat.

    The redirect appears to be gone for now but I would suggests that you scan every day for the next week or so, just to make sure it does not come back. It only takes 6 minutes to scan your entire site so I would leave the scanner settings on the www directory from now on.

    Please let me know if you have any more trouble. I would be glad to look at it again if there is something I missed.

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