Cannot log into WordPress – being redirected

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This topic contains 2 replies, has 2 voices, and was last updated by  Scott F. 7 years, 1 month ago.

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  • #1121

    Scott F.
    Member

    Help!  I went to log into Word Press to update my site and now I’m being redirected to a page called safe-load.gotmls.net that says:

    2340965

    You have been redirected here from http://www.XXXXXX.com which is protected against brute-force attacks by GOTMLS.NET

     

    It appears I’m locked out of my own Word Press site, so how do I get back in?

    #1122

    Anti-Malware Admin
    Key Master

    It looks like your server cannot sustain a persistent session.

    You should not have been able to Enable the Brute-Force Protection without a working session, but maybe your session capability only broke after the protection has enabled.

    In any case, you need to manually disable this login protection now so that you can get back into your WP Admin, and there are two ways to do this with FTP or File Manager access to your server. The simplest way to disable the Brute-Force Protection without disabling the plugin is to delete the safe-load folder inside the gotmls plugin folder. The second way is a little harder if you don’t know anything about PHP, but would be better in the long run, is if you can edit the wp-config.php file in the root directory or the site and rem out the require_once line at the top of the file by adding // right after the first

    #1124

    Scott F.
    Member

    Thanks, Eli.  I originally tried 1) renaming the gotmls directory and then 2) deleting the directory outright but was unsuccessful.  I then turned to my host’s IT people for help.  Following your instructions they deleted the gotmls directory and – lo and behold – it worked!  So why did it work for them and not me?

    Turns out there was a second Word Press installation on the server that I didn’t know about so while I THOUGHT I was renaming/deleting the correct gotmls directory, I really wasn’t.  I’m not sure how the second installation happened exactly (I believe it occurred when I migrated the site over from my old host), but whatever the case was, everything works now and I am no longer locked out!

    Thanks for being so responsive and thorough in effort to help me, Eli.  YOU’RE A LIFE SAVER!

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