Bricks Hack…site already down…

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This topic contains 3 replies, has 2 voices, and was last updated by  Anti-Malware Admin 1 month, 1 week ago.

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  • #120868

    Hi,

    I don’t know if this is a stupid question or not, but if my site is already hacked and down, is it still possible to use your plugin to clean it? I can’t access the site “There has been a critical error on this website.” But, if I have access to the server, files etc. is it still possible to clean? Thanks.

    #120896

    Anti-Malware Admin
    Key Master

    You must have access to the wp-admin on your site in order to run my plugin. There are many situations where the wp-admin is accessible even when the main pages on the site are down. Regardless, it is usually a simple matter to restore the functionality of your site after a crash like this one, you will just need to find the error_log files on your server to determine what is causing this critical error. The recent entries in the error_log file should point to a line of code in a file on your server that is the cause of all this, and then can usually be as simple as removing that line or correcting the bit that is causing the error. Then you can install my plugin and scan the site to fix any other infections found on the site.

    Let me know if you need more help interpreting the errors in that log file, or if you come to any new hurtles that I might be able to assist you with.

    #120907

    Hi,

    Thanks for your response. I most appreciate the help. I do need help w/the error…this is what I see when I tried to access part of the server:

    WP General Setting Error. Failed to get WordPress Address URL (siteurl) value in ESTELITAS web application. Please fix it first then try again. Error: Fatal error: Uncaught Error: Value of type null is not callable in home/bemighty/webapps/ESTELITAS/wp-content/mu-plugins 4Edqv8.php:4 Stack trace: #…

    #120920

    Anti-Malware Admin
    Key Master

    It looks like this hack placed a malicious file in your mu-plugins folder. The file 4Edqv8.php should probably be deleted but you may want to save a backup of this file in case it could help uncover other parts of this infection.

    If you would be willing to download that home/bemighty/webapps/ESTELITAS/wp-content/mu-plugins/4Edqv8.php file and send it to my email as an attachment I could tell you more. Then you could delete it and your site may start working again, if not then check the error_log file again in case there are other similar errors in other files.

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