500 Internal Server Error – response to run a complete scan

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This topic contains 6 replies, has 4 voices, and was last updated by  Anti-Malware Admin 11 months ago.

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  • #98324

    I have successfully used GOTMLS Anti-Malware on multiple websites in the past. However, I just installed this plugin and instead of running the scan it sends me to the following ”
    500 Internal Server Error
    My site has been compromised and I’m trying to remove the malware. Could it be the malware blocking me from running the scan? How do I fix this?

    #98595

    same here. Any guess? Can it be a compatibility issue with PHP 8.1 or WordPress 6.2.2?

    #101494

    Anti-Malware Admin
    Key Master

    There are no know issues like this so you would need to contact me directly so that I can help you to figure out what is causing this particular error on your individual site. It is likely different in each case so you would need to send me a screenshot of the error page you get with the full URL showing and the error_log file from your server for the time-frame corresponding to the error that you received.

    #102912

    Lina Grebe
    Member

    Same here.

    This is the error:

    Warning: require_once(/var/www/vhosts/xxx/html/xxx/wp-content/plugins/gotmls/images/index.php): failed to open stream: No such file or directory in /var/www/vhosts/xxx/html/xxx/wp-content/plugins/gotmls/index.php on line 18Fatal error: require_once(): Failed opening required ‘/var/www/vhosts/xxx/html/xxx/wp-content/plugins/gotmls/images/index.php’ (include_path=’.:/opt/plesk/php/7.4/share/pear’) in /var/www/vhosts/h252072.web41.alfahosting-server.de/html/230412_schnittverhext_de/wp-content/plugins/gotmls/index.php on line 18

    #102942

    Anti-Malware Admin
    Key Master

    This specific error message is not what the others here were experiencing.

    The error that you have pasted here clearly indicates that a required file is missing. Specifically, the index.php file in the gotmls/images/ directory is missing, and PHP has thrown this Fatal Error because this file is required by my plugin.

    So, somehow that gotmls/images/index.php file has gotten deleted, and you will need to replace that file to get your site working again. To save time you may find it easier to just delete the entire gotmls directory from within your plugins folder, and then reinstall the whole gotmls plugin to restore all missing files, thus fixing this error.

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