Reply To: Got stuck

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Anti-Malware Admin
Key Master

This is a very general problem which can have many different kinds of solutions depending on the actual cause. Nothing about any of these reports indicate what the root cause might be so I can only give general advice.

Check your error_log files on the server to see if the actual PHP errors are being logged. These logs might tell you where the problem is coming from and could give you hints on how to fix it.

Out of memory: Try increasing your memory_limit values in the php.ini file on your server.

Failed to open or read errors: Check the owner and group permissions on the file or directory mentioned. Clear all file cache and disable caching plugins while running the scan.

SQL query error: Check the table names and repair the table if needed.

If you need more help to determine the actual cause of this issue on your site then please contact me directly for individual support.