Reply To: Goes to white screen after starting scan at just stays there

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April 13, 2015 at 12:48 pm #1126

Anti-Malware Admin
Key Master

It hard to say exactly what is causing this white screen on your site. It could be that another security plugin you have installed is inadvertently blocking my plugin or the malware on your site is causing a 500 error.

Check your error_log files. If nothing there then try temporarily disabling any other firewalls you might have and try again. I’m assuming you tried both the Quick Scan and the Complete Scan but I would recommend the Complete Scan for troubleshooting a problem like this. You should see something come up within 60 seconds of when you start the Complete Scan. If not there is either a fatal error that is crashing the scan or other code is blocking the results page.

Let me know what you find.