Unable to register site under my account

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This topic contains 3 replies, has 2 voices, and was last updated by  Anti-Malware Admin 7 years, 4 months ago.

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  • December 12, 2016 at 11:09 am #1725

    Shalini Austin
    Member

    Hi Eli,

    have just been asked to clean a site, the site already had a registered version of your plugin, but a donated one, so I deleted the plugin to try and register it under my account (donated) so I could scan the core files, but I am unable to register it to my account, how can I fix this please

    many thanks

    Dave

    December 12, 2016 at 11:25 am #1727

    Anti-Malware Admin
    Key Master

    You cannot re-register a site that is currently registered to someone else. You would need to get them to login to http://gotmls.net/members/ and transfer their registration to your email address. Re-installing the plugin will not affect the registration.

    December 12, 2016 at 9:25 pm #1728

    Shalini Austin
    Member

    Hi Eli,

    thanks for your quick reply, unfortunately the owner of the site lost contact with the her previous developers on bad terms, so I don’t think she will be contacting them. I will copy the site into a folder on an existing wp site which has your plugin installed and scan it that way.

    Thanks again

    dave

    December 13, 2016 at 7:03 am #1729

    Anti-Malware Admin
    Key Master

    You can email me directly with the name of the site and the key, and also the current definition version installed on that site, and I will de-register to site so that you can re-register it under your email address.

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