Whitelist not available

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This topic contains 2 replies, has 2 voices, and was last updated by  John Estep 6 years, 3 months ago.

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  • July 31, 2018 at 5:40 pm #2132

    John Estep
    Member

    I know when I first installed the plugin I was able to whitelist some files, but now I can’t find a way. Please help

    August 1, 2018 at 10:45 am #2133

    Anti-Malware Admin
    Key Master

    If the scan finds a file that is marked as a Known Threat then you can click on the red linked file to examine the contents. There you will have the option to whitelist that file, however, this is a passive action that does not really solve anything and ignores the bigger issue. Either you are whitelisting an infected file that contains malicious code which should not be whitelisted or my plugin is incorrectly flagging this code as a Known Threat when it should not be. Can you please send me the file or files that you are wanting to whitelist so that I can check them and make adjustments to my definition updates if needed?

    August 1, 2018 at 3:35 pm #2134

    John Estep
    Member

    Send it how?? It is not infected. And there is no whitelist option that I can see at all after clicking through. The only choice I see is delete from quarantine.

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