Hello! After many hacks, I had to completely reinstall the site, keeping the themes, plugins, and uploads folders, as well as the wp-config.php and .htaccess files clean. Now, I can’t delete what appears in quarantine nor can I fix anything that it finds in “uploads” because it constantly tells me that the token is invalid and I have to reload the page. I tried completely uninstalling the plugin and reinstalling it, but it’s still the same. What can I do?
The nonce tokens are stored in your database, so if it’s not just the fact that too much time is going by and the tokens are not truly just expiring, then perhaps there is an issue with your WP_options table. Maybe the table is read only or some other process is preventing the nonce tokens from being stored or is removing them from the database.
How long does the scan take and how long after the scan is done are you running the automatic fix on the threats that are found?
Have you tried the quick scan?
Have you tried limiting the complete scan to only the areas where you know that threats are found?
Have you tried fixing some of the threats as soon as they are found without waiting for the complete scan to finish?
Can you send me a screenshot of the complete scan results so that I have a better idea of how long the scan is taking and how many files it’s finding and where they are?
Hi and thanks for your reply!
Now the plugin allowed me to delete the quarantined items, but I get the error as soon as I start a new scan.
Here is the screenshot…
https://www.imghost.net/ib/M6ChBBBXxEB8bJd_1734972905.png
Does it do this every time you start the Complete Scan?
It sounds like a caching issue on your server but I cannot tell for sure with just that one screenshot.
To help your further, I will need the answers to my prior questions and a screenshot of the complete scan results so that I have a better idea of what is going wrong.
Also, there is no need to delete the Quarantine records. That historic information is safely preserved in the database to aid with future scans and to help troubleshoot when any issue is not fully resolved after the first fix (as with your situation, the more info we save the more data we have to put together a clear picture of what is happening on your server).
