The Scan Results Disappeared Before I Could Fix Issues

Home › Forums › Support Forum › The Scan Results Disappeared Before I Could Fix Issues

This topic contains 1 reply, has 2 voices, and was last updated by  Anti-Malware Admin 5 years, 3 months ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • August 12, 2019 at 6:50 am #2322

    Kimberly Blaker
    Member

    I just did the scan which took 17 hours. It had a list of various issues. I clicked on one of the items as was recommended to do so I could see the details, and it locked up. I was forced to refresh the page. When I refreshed, all details of the scan I just did were lost. Is there any place I can retrieve the results of the scan?

    August 14, 2019 at 11:03 am #2326

    Anti-Malware Admin
    Key Master

    The Complete Scan is an interactive processes that shouldn’t take more than an hour to finish and the automatic fix can be run at any point after a known threat is found, even if the scan is still actively running. I would like to help you figure out why the scan is taking so long if you are willing to work with me to figure it out. If you could start by sending me a screenshot of the scan in progress after about 15 to 20 minutes then I can probably tell a lot more about what might be casing this issue.

    P.S. Sorry for the slow response time, my grandson has been in the hospital so I have not been as quick to get back to people s I usually am.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Comments are closed.