My website got Hacked

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This topic contains 4 replies, has 2 voices, and was last updated by  Greg Shelley 9 years, 9 months ago.

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  • March 9, 2015 at 4:46 am #1086

    Greg Shelley
    Member

    Hello My website got hacked . I have installed your plugin and it finds all the threats , but when i try to fix them it doest work . it keeps saying failed , for some reason it wont fix anything. Can you help ??

    March 9, 2015 at 7:04 am #1087

    Anti-Malware Admin
    Key Master

    This sounds like a permission problem. Maybe those infected files are not writable. You can try to check and change the permission of those files with an FTP client like Filezilla.

    Let me know if you need more help.

    March 9, 2015 at 11:35 am #1089

    Greg Shelley
    Member

    thanks  for the fast reply . i have tried to do that and I’m still getting “Changed 0 files, failed to change 25 “

    March 9, 2015 at 12:02 pm #1090

    Anti-Malware Admin
    Key Master

    It is also possible that the quarantine directory is not writable, in which case it would not be able to make a backup of these infected files before cleaning them. That would prevent it from continuing, as a backup is an essential step before make any file-system changes.

    If you still can get it to clean those files and you would be willing to send me your WP admin login then I would be willing to take a look at it personally.

    March 9, 2015 at 3:14 pm #1091

    Greg Shelley
    Member

    That would be great how do i send you the login info ?

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