My registration does not stick

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This topic contains 1 reply, has 2 voices, and was last updated by  Anti-Malware Admin 2 months, 3 weeks ago.

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  • September 13, 2024 at 4:06 am #136338

    Karen Girffin
    Member

    Hi-

    I have had to reregister my site every time I want to run a scan. Once I reregister it, I have to refresh the page in order to be able to get the update and do a scan. However, when I do this, the registration once again disappears. I donated in February (I know, that was a while ago). Is there a reason why my registration does not show up in the plugin?

    September 28, 2024 at 10:41 am #137475

    Anti-Malware Admin
    Key Master

    This sounds like a caching issue. If you clear your cache and refresh the page it should show that you are already registered, or given enough time the cache may expire and this page would then show the correct registration status.

    Please let me know if you are still having any issues with this and I can help you troubleshoot further.

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