Full scan stuck at 0%, 0 folders checked.

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This topic contains 1 reply, has 2 voices, and was last updated by  Anti-Malware Admin 9 hours, 23 minutes ago.

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  • March 13, 2025 at 2:28 am #149843

    Steve Pellegrini
    Member

    Hi there

    I’m able to run the quick scans fine but running a full scan from my wp directory seems to stall at 0% after 41 seconds.

    I do have a large site with over 97000 folders but after an hour no progress has been made.

    Any idea of the cause?

    (P.S. also sent you an email with screenshots)

    March 14, 2025 at 3:05 am #149940

    Anti-Malware Admin
    Key Master

    Can you please try the Complete Scan again but this time have the Network and Console tabs open in your browsers Inspector so that we can see if there are any errors preventing the scan from continuing after a minute or two?

    Also, you should enable the automatic update feature to get the Core File definitions too if you have not already done that. It will not fix this issue but it may speed up the scan a bit once we get that going.

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