Topic: Can't get into my admin…. help – Download this free Anti-Malware Plugin for WordPress.

Tagged: Log in

This topic contains 4 replies, has 2 voices, and was last updated by Barry Smith 7 years, 5 months ago.

Viewing 5 posts - 1 through 5 (of 5 total)

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July 18, 2017 at 10:21 am #1917

Barry Smith
Member

Can’t login to my admin says this
8976896: NO_JS
and redirect due to the gotmls safe login

thanks

July 19, 2017 at 6:59 am #1918

Anti-Malware Admin
Key Master

That error number refers to a failure of the JavaScript on your wp-login.php page. In your case the initial ajax call is working but it returns a black script, so the code to validate your login is not loading at all.

You also have another form of login protection on your login page, I’m not sure if that is interfering but I don’t think so.

I think that there is something else intercepting the ajax calls and prematurely returning a blank response. I would like to help you get to the bottom of this and fix it so you can login again. Would you be willing to send me your FTP login so that I can find the source of the conflict?

Please reply to this email directly, do not post you login information on this forum

July 19, 2017 at 9:45 pm #1919

Anti-Malware Admin
Key Master

Thanks for sending me your FTP info. I found that it was the wpjobboard plugin that was conflicting. Apparently that plugin is intercepting all ajax calls and it is overriding the proper WordPress response, thus it breaks my login protection and any other script that utilized a standard WordPress ajax call.

I disabled that plugin by renaming the folder to xjobboard and the login page is now working properly. You should contact the plugin developer to request that they fix this but are at least provide you with a workaround. If you need to reactivate that plugin then you should turn off the login protection in the Anti-Malware Firewall Setting first.

July 21, 2017 at 8:28 am #1920

Anti-Malware Admin
Key Master

I tried re-activating your wpjobboard plugin but there was a fatal error that pref=vented activation so I looked in your error log files and found that it was a configuration issue with W3 Total Cache that was causing the error. Once I deactivated W3 Total Cache I was then able to re-activate wpjobboard for you. Maybe you can try running without W3 Total Cache for a while, I don’t think your site will be any slower without it

July 21, 2017 at 10:37 am #1921

Barry Smith
Member

Eli, thanks for all you do! really great customer service! will be using you again for future sites, and will recommend you to others. Thanks again! I also donated again, your customer service alone, not to mention your software is awesome!!! Five stars for sure!!
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