Can I get back to a scan after the page closes?

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This topic contains 1 reply, has 2 voices, and was last updated by  Anti-Malware Admin 3 years, 7 months ago.

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  • April 11, 2021 at 2:33 am #40512

    Jeff Dols
    Member

    Hello there and thank you for this plugin.

    Last night I started a full scan and then my browser was closed. It says it’s been running for 8 hours, but I can’t see a progress bar anymore.

    Is there any way to get the progress bar back? Thank you.

    I’m sorry if this is already answered, I can’t find anything about it.

    April 13, 2021 at 3:51 pm #40721

    Anti-Malware Admin
    Key Master

    First, let me clarify that when it the scan started 8 hours ago and has not finished it does not mean that the scan is still running, only that it never finished the scan.

    The scan can only run from an active browser window so if that windows was closed then the results of that incomplete scan were lost and you will need to start the Complete Scan over again.

    If this problem came about because the scan was taking a long time then maybe you could send me a screenshot after the scan has been running for a little while and I can try and guess what might be causing that. Normally the scan should only take around 30 minutes to an hours, even on a very large site.

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