Automatic fix button not working

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This topic contains 1 reply, has 2 voices, and was last updated by  Anti-Malware Admin 1 week, 1 day ago.

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  • December 12, 2024 at 1:24 pm #143203

    Hope Hallgrimson
    Member

    When i run a scan it shows infected files, but when i click the button to fix them,, the pop up window appears but wont load, it asks me to retry but it just wont work :( Any help would be awesome! the plugin and scans are working fine on my other sites.

    December 12, 2024 at 3:22 pm #143213

    Anti-Malware Admin
    Key Master

    If you click on the other button, to just show the unloaded results, does it give you any error messages that might indicate what is causing this problem?

    I’ll need some more info to be able to help you further, as this is not a common issue, and so far there is no evidence provided that would give me any clues as to why this is happening. Could you cat a copy of the error_log file on your server? This might have the information we need to find the cause and fix this issue. You can send the log file and/or any other sensitive data directly to my email address, rather than posting it on this public forum.

    eli AT gotmls DOT net

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