Reply To: Scan/Read errors

Home Forums Support Forum Scan/Read errors Reply To: Scan/Read errors

#142276

Anti-Malware Admin
Key Master

I agree that those files do not look like WordPress core files, but I would causation you against deleting them if you don’t know what they do or how they are tied into your WordPress install. If any of those files are included anywhere or if the functions or classes defined in them are used in any other included files then just deleting them may cause a fatal error on your website. It would be better to figure out why there is a Read error when my plugin scans them and fix that so that they can be fixed automatically.

If you hover over the file names in that list of errors, does it say why they were not able to be scanned?

Also, are there any error logged in the error_log files on your server that might explain why these files could not be scanned?

If it’s a memory error then try increasing the memory_limit value in the php.ini file on your server?

You can also try downloading these files via FTP and sending them to me so that I can check them myself (but the scan error might have more to do with your server or website configuration then anything to do with the files themselves).

Please let me know if there is any other way I can help you figure this out.