Reply To: My website got Hacked

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Anti-Malware Admin
Key Master

It is also possible that the quarantine directory is not writable, in which case it would not be able to make a backup of these infected files before cleaning them. That would prevent it from continuing, as a backup is an essential step before make any file-system changes.

If you still can get it to clean those files and you would be willing to send me your WP admin login then I would be willing to take a look at it personally.