Cleaned two files now cannot get onto site

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This topic contains 3 replies, has 2 voices, and was last updated by  Anti-Malware Admin 3 weeks, 4 days ago.

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  • #1926

    Lucy Allen
    Member

    Hi

    I ran a scan and cleaned two files. It said to revert if the box stayed red, which I did, and said the two files were in quarantine. But then now I get this error when I access my site “Parse error: syntax error, unexpected ‘}’ in /var/sites/b/xxxxx.co.uk/public_html/wp-settings.php on line 3

    Help please, thank you.

     

    #1927

    Anti-Malware Admin
    Key Master

    I think that there must have been some malicious code leftover in one o f those two files. The remaining malicious code is probably incomplete and that is what is causing this syntax error.

    So first, if you are still on (or can get back to) the quarantine page to restore those two files that were cleaned then your site will be restored. Then we can take a closer look at those files and see what it would take to get them completely clean without breaking the syntax.

    If that is not an option then I can help you manually fix the remaining code that is causing the syntax error. Can you download those files using FTP and send them to me as attachments? or maybe you can send me your FTP credentials or your hosting control panel login so that I can fix these files in-place.

    You can email sensitive info or attachments directly to me:
    eli AT gotmls DOT net

    #1928

    Lucy Allen
    Member

    Hi thanks a lot for the reply.

    I had to restore my site to a previous backup as couldn’t get in at all. so i think I will have to add the plugin again and start again.

    I will try again and then if the same thing occurs I will know what to do and will email the files over. thank you, great plugin and support.

    #1929

    Anti-Malware Admin
    Key Master

    Actually, I would like to see the contents of the files that my plugin is going to clean before you click on the automatic fix button. That way I can see if there is anything I need to change first.

    Again, if it’s easier for you to send me your wp-admin login through direct email then I can check the files in-place before the fix is applied.

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