Can't get into my admin…. help

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This topic contains 4 replies, has 2 voices, and was last updated by  Barry Smith 3 months, 4 weeks ago.

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  • #1917

    Barry Smith
    Member

    Can’t login to my admin says this
    8976896: NO_JS
    and redirect due to the gotmls safe login

     

    thanks

    #1918

    Anti-Malware Admin
    Key Master

    That error number refers to a failure of the JavaScript on your wp-login.php page. In your case the initial ajax call is working but it returns a black script, so the code to validate your login is not loading at all.

    You also have another form of login protection on your login page, I’m not sure if that is interfering but I don’t think so.

    I think that there is something else intercepting the ajax calls and prematurely returning a blank response. I would like to help you get to the bottom of this and fix it so you can login again. Would you be willing to send me your FTP login so that I can find the source of the conflict?

    Please reply to this email directly, do not post you login information on this forum ;-)

    #1919

    Anti-Malware Admin
    Key Master

    Thanks for sending me your FTP info. I found that it was the wpjobboard plugin that was conflicting. Apparently that plugin is intercepting all ajax calls and it is overriding the proper WordPress response, thus it breaks my login protection and any other script that utilized a standard WordPress ajax call.

    I disabled that plugin by renaming the folder to xjobboard and the login page is now working properly. You should contact the plugin developer to request that they fix this but are at least provide you with a workaround. If you need to reactivate that plugin then you should turn off the login protection in the Anti-Malware Firewall Setting first.

    #1920

    Anti-Malware Admin
    Key Master

    I tried re-activating your wpjobboard plugin but there was a fatal error that pref=vented activation so I looked in your error log files and found that it was a configuration issue with W3 Total Cache that was causing the error. Once I deactivated W3 Total Cache I was then able to re-activate wpjobboard for you. Maybe you can try running without W3 Total Cache for a while, I don’t think your site will be any slower without it ;-)

    #1921

    Barry Smith
    Member

    Eli, thanks for all you do! really great customer service! will be using you again for future sites, and will recommend you to others. Thanks again! I also donated again, your customer service alone, not to mention your software is awesome!!! Five stars for sure!!

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