What is a scan/read error?

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  • July 13, 2019 at 7:10 am #2314

    Ian Silverthorne
    Member

    I am getting a scan/read error on a file. What does that mean?

    July 14, 2019 at 2:13 pm #2316

    Anti-Malware Admin
    Key Master

    Those would be files that the scanner was unable to open or read so they could not be scanned. That could have been caused by a permission problem with the file or a PHP memory_limit that is set too small to permit the scanning of that much content at once.

    You can try running the scan again and see if you get the same errors on the same files, or you can ask your hosting provider to increase your memory_limit in the php.ini file on your server.

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