Unknown User

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This topic contains 6 replies, has 2 voices, and was last updated by  Jan Battin 1 month, 4 weeks ago.

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  • #2044

    Jan Battin
    Member

    I am confused about this.  I show a Power icon and an Unknown User next to Registered User.  I can’t figure out how to get my user in there. I’m removed it and reinstalled it, but that changed nothing.

    How do I fix this?

    Thanks.

     

    #2045

    Anti-Malware Admin
    Key Master

    That icon is actually your Gravatar for the email address that you registered the on gotmls.net and because that email address does not match any WP User on your site it says “Unknown User”.

    You are not the first person to be confused about this so I will be changing the way that is presented in the next release of my plugin.

    Sorry for the confusion and please let me know if you have any other questions.

    #2046

    Jan Battin
    Member

    But I’ve never seen this before.  The address I log into on your site never matches the user email on my site.  And the site doesn’t show as registered when I log into your system.   So something is not right.  Is there a way for me to fix the issue?

    Thanks.

     

    #2051

    Anti-Malware Admin
    Key Master

    It may not show up under the account that you are logging into my site as because it was registered to a different email address so it is under a different account.

    You can click on the green checkbox by the registration and update info in the upper-right of the Anti-Malware Settings page in your wp-admin and then re-register that site to the correct email address.

    #2056

    Jan Battin
    Member

    I don’t see a green checkbox.

    So here’s an image of that area:

    https://www.dropbox.com/s/1ea9qi24fidbgxz/wp-malware.jpg?dl=0

    #2057

    Anti-Malware Admin
    Key Master

    That is because there are new definition updates available. Click the button to download the new definition updates and then you will see the green checkbox.

    #2058

    Jan Battin
    Member

    OK I didn’t remember seeing the checkbox, but I have it now.

    Thanks.

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