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This topic contains 2 replies, has 2 voices, and was last updated by  Anti-Malware Admin 2 years, 3 months ago.

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  • Author
    Posts
  • #1164

    Ken Schmidt
    Member

    Still getting the key not registered

    #1165

    Anti-Malware Admin
    Key Master

    I see a key registered in your name, but you haven’t really given me anything to go on. Can you email me directly with a screenshot of the error or your WP Admin login so that I can tell what the problem is?

    #1166

    Anti-Malware Admin
    Key Master

    The key you registered is for your domain with “www.” in front of it but somehow you manually registered your key to the domain without any Ws so it didn’t match. I have added the “www.” to the beginning of the domain that you registered so you can get the definition updates now.

    You should always use the pre-filled registration form on the right-hand side of the Anti-Malware Settings page.

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