not removing all malware

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This topic contains 1 reply, has 2 voices, and was last updated by Anti-Malware Admin Anti-Malware Admin 8 months ago.

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  • #1428
    Cheryl Lyman
    Cheryl Lyman

    I love your program and donated to it. I’ve run it on a couple of sites and it finds the files and cleans them but then more files keep showing up. here is example. they keep growing in same folder and have different names but start with the same tetq. how can i get all of these removed. it seems that when your software fixes these more come in. i did download the latest definitions.


    Anti-Malware Admin
    Anti-Malware Admin
    Key Master

    So my plugin is finding and fixing these threats but you just keep getting hacked with more of them.

    Look in the Quarantine for the exact time of the last infection that you cleaned, then check you acces_log file to see what scripts or URLs were being accessed at that exact time. Hopefully that will indicate how you are getting re-infected so that you can plug up the security hole.

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