Hello My website got hacked . I have installed your plugin and it finds all the threats , but when i try to fix them it doest work . it keeps saying failed , for some reason it wont fix anything. Can you help ??
It is also possible that the quarantine directory is not writable, in which case it would not be able to make a backup of these infected files before cleaning them. That would prevent it from continuing, as a backup is an essential step before make any file-system changes.
If you still can get it to clean those files and you would be willing to send me your WP admin login then I would be willing to take a look at it personally.