I get "Failed!" error when trying to delete?

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This topic contains 3 replies, has 2 voices, and was last updated by Joe Fullam Joe Fullam 3 years, 10 months ago.

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  • #691
    Joe Fullam
    Joe Fullam
    Member

    Hi,

    When trying to delete a scan of my site that found over 400 threats it won’t delete any of them. It says “Failed!”

    How can I fix this?

    Thanks,

    Joe

    #693
    Anti-Malware Admin
    Anti-Malware Admin
    Key Master

    Hi Joe,

    400? That sounds pretty bad. The most likely reason for this is that the files are read-only or that the httpd/apache user on your server does not have sufficient permission to write to those infected files. This could be because the hacker locked the files after infecting them or just that you server’s security setting are really strict.

    If you want to send me your WP Admin login to your site I will check it out for you. There may be a simple workaround for this and it will help me to see how different servers react to different methods of fixing this issue.

    Don’t post you credentials on the forum though, just email them directly to me: eli at gotmls dot net

    #696
    Anti-Malware Admin
    Anti-Malware Admin
    Key Master

    Hey joe,
    Just wanted to follow up on the forum here. You got your hosting provider to reload the site and fix the read-only permission errors?

    Was my plugin able to remove all those threats?

    Let me know how it’s going… if you need more help I can take another look.

    Aloha, Eli

    #702
    Joe Fullam
    Joe Fullam
    Member

    Eli,

    My solution was to begin deleting the bad code errors as your plugin scanned. It would pause and restart as I went…

    Your plugin is awesome. It deleted everything!!! Plus thanks for your offer to help!

    You save me a ton of time and money! A WP expert wanted $250 to do the job.

    The $50 bucks I donated was well worth it.

    Joe

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