I came across your plugi-in and quickly download ad made a donation after reading the reviews. You have helped a lot of people out man! I have the plugin installed on a site I started managing and when I run the scan it just goes to a blank white screen and stays there. I let it sit for well over an hour and still nothing.
It hard to say exactly what is causing this white screen on your site. It could be that another security plugin you have installed is inadvertently blocking my plugin or the malware on your site is causing a 500 error.
Check your error_log files. If nothing there then try temporarily disabling any other firewalls you might have and try again. I’m assuming you tried both the Quick Scan and the Complete Scan but I would recommend the Complete Scan for troubleshooting a problem like this. You should see something come up within 60 seconds of when you start the Complete Scan. If not there is either a fatal error that is crashing the scan or other code is blocking the results page.
Hello, and thank you for the quick response. Your plugin is not crashing the site, but simply not starting and resulting in a white page. I can then navigate to other sections of the dashboard after refreshing. I have WordFence installed, but have disabled that plugin with no result.
Maybe there are too many sub-directories in the public_html and the Complete Scan is consuming all the memory PHP allocates while indexing all those folders. Or perhaps there is a recursive symlink somewhere in that path. You could try experimenting different Scan Depths other than -1, try positive numbers under 10.
Thanks for the great work Eli. I am using your plugin in combination with BPS and my site is now malware free since the past two months... I have made a small donation to the best of my capabilities. Will come back and do more... -- Don Sony