complete scan freezes every time

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This topic contains 4 replies, has 2 voices, and was last updated by Anti-Malware Admin Anti-Malware Admin 3 years, 1 month ago.

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  • #905

    Hi, I have installed GOTMLS on a few sites and yes, I have made a donation… it has helped me since it found one site with a Malicious Malware (Back Door script) but the thing is, there is another one site for which nothing happens… I choose Complete Scan and it freezes every time!!!

     

    Can you help me ?

     

    thx…

    #906
    Anti-Malware Admin
    Anti-Malware Admin
    Key Master

    I would like to help you get to the bottom of this. I would guess that this is due to malware interference that is causing JavaScript errors. The best way for me to help you with this is for you to email me your WP Admin login.

    #907

    thx for the reply but I don’t see how to mask my login credentials within this reply???

    #908
    Anti-Malware Admin
    Anti-Malware Admin
    Key Master

    Reply directly to my email address (not on the forum).

    #909
    Anti-Malware Admin
    Anti-Malware Admin
    Key Master

    Thanks for the login info. I am all done with the scan now. It was very slow and took several hours to complete because there are over 27000 sud-directories full of cache files in the w3tc folder and you do not even have that plugin installed. I suggest you delete the whole w3tc folder inside wp-content (you need to do this via FTP). Just delete the w3tc folder inside wp-content, but not the wp-content folder itself. This will allow the Complete Scan to finish in minutes instead of hours.

    I’m all done on your site if you want to change your password, or let me know if you need more help with anything.

    Aloha, Eli

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