After first scan, website now has 502 bad gateway

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This topic contains 3 replies, has 2 voices, and was last updated by  Anti-Malware Admin 2 years, 2 months ago.

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  • #1180

    Colin Walker
    Member

    Hi, I was experiencing what I thought was a footer infection on one of my sites, so downloaded your plug in to scan the site. After the scan finished, it found 2 known threats, 1 in the functions php file and 1 in a wpzoom php file (i think) I was a bit wary of clicking on the auto fix button, so tried to do some research in to the problem lines.

    decided to log out of the site and when i tried to log back in I now get a 502 bad gateway.

    Any ideas of a fix?

    Regards

    Colin

    #1181

    Anti-Malware Admin
    Key Master

    Do you still get this error? Sometimes the “502 bad gateway” is just something your host throws up when the server is having trouble. If you didn’t run the fix then it those files would not have been changed, so there would not be anything in the quarantine. If you want to send me access to your site then you can email me directly: eli AT gotmls DOT net

    if you are still getting the “502 bad gateway” error then I would need your FTP login to look at these files.

    #1182

    Colin Walker
    Member

    Hi Eli,

    Now that’s what I call support, thank you for your reply. Not sure whats going on, I thought it was the plug in that was causing the error as when it is de-activated the site works all be it very slowly with the occasional 502/504 error, then I uninstalled the plug in and I still have the problem.

    Could it be those 2 known threats that is causing it? or should I have a word with my Hosting provider in case it is their problem?

    REgards
    Colin

     

    #1183

    Anti-Malware Admin
    Key Master

    It is certainly possible that a bad infection could cause intermittent errors and server slowness, but I would if your host has any error_log files that might shed some light on the cause of the errors.

    Be careful about mentioning malware infections to your host though, sometimes they will just suspend your account and not help you at all.

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