1 Read/Write Errors

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This topic contains 12 replies, has 2 voices, and was last updated by  Rob Matthews 1 year, 6 months ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #1430

    Rob Matthews
    Member

    Is this something to be concerened about

    wp-content\plugins\contact-form-plugin\contact_form.php

    I can open the file, edit it, move it etc so its not the file its self

    I am just unsure what I should do about it

    Regards

    Rob

    #1431

    Anti-Malware Admin
    Key Master

    It is something to be concerened about but it may not be malicious. If you are getting a read/write error and you also cannot delete this file then there is some kind of permission problem with the file. You may need to get your hosting provider to fix the permissions on the file or delete that plugin so that you can reinstall it.

    #1432

    Rob Matthews
    Member

    I can delete the file fine, I have also uploaded a copy of the file with another name and now that second file gives the same error, it seams to something within the file that is causing the problem

    #1433

    Anti-Malware Admin
    Key Master

    can you please email that file to me as an attachment so that I can inspect it?

    #1434

    Rob Matthews
    Member

    Yes no problem, what is the email address to send it to

    #1435

    Rob Matthews
    Member

    Not sure if this will work here but here is a dropbox link to the file

    https://www.dropbox.com/s/6dhd5m37433p8km/contact_form.php?dl=0

     

    #1436

    Rob Matthews
    Member

    Did you manage to get the file ?

    #1437

    Anti-Malware Admin
    Key Master

    Yes, I did. Thanks for the DropBox link and sorry for my late reply, I was on Oahu this past weekend the Hawaii Open Fencing Tournament so I hadn’t really had a chance to get any work done ;-)

    I took a look at this file though and it’s clean :-)

    This file was fairly large so I think your server was probably giving a read/write error because the memory_limit in your php.ini file is too low. I put this file on a testing site on one of my servers and I was able to scan it fine without any errors.

    #1438

    Rob Matthews
    Member

    many thanks, can you suggest a suitable size for the memory_limit ?

    #1439

    Anti-Malware Admin
    Key Master

    I have it set to 512M on all my servers but it may depend on how much memory your server actually have and whether or not your host allows you to change that setting.

    #1440

    Rob Matthews
    Member

    It was set to 256M, now 512M but made no difference, can you suggest anything else ?

     

    #1443

    Anti-Malware Admin
    Key Master

    That was my best guess with so little information to go on. Like I said, my plug is able to scan that file just fine on my server, so it must be something about your server that is limiting my plugin or otherwise preventing that file from being read.

    You can check the file permission in-place, or check your error_log file to see if there is a relevant error reported every time you scan that file. you could also check the results of the phpinfo() function to be sure that your php.ini file is affecting the appropriate values that you have set.

    You may also want to inquire about your servers processor and memory capacity and other server limitation with your hosting provider. If this (or any other issue with your hosting) are a real problem for you and you would like to switch to a better host then I would be happy to move your site to one of my servers. I do offer Super Secure Hosting for $12/month per site if you are interested.

    #1444

    Rob Matthews
    Member

    Cheers, will see what I can find out, phpinfo shows 512M so that is ok, the filer permissions are fine (its a windows apache server) just tried a quick scan and got

    The Quick Scan was unable to finish because of a shortage of memory or a problem accessing a file. Please try using the Complete Scan, it is slower but it will handle these errors better and continue scanning the rest of the files.

    error log shows nothing

    Will let you know if I find the answer

    Many thanks for your help

    Rob

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